Unprofessional, incompetent and careless service.
Their service is so poor that it compelled me to leave my first ever review on the app store in last 10 years. - I paid for an assisted filing, even then I wasn’t important enough for them. - The chat window remains open, no one replies. - They call at their own convenience, not according to when you’re available. - They promise you a time to call but don’t call. - When they call, they aren’t able to answer basic questions and ask to get back to you (which they never do). - If you call customer care, they say that there are too many requests to handle. Then they promise another call which again never happens. - No one called, even when the deadline for filing ITR has passed. And remember, this was a paid service, I had already paid for it. Money wasted. Pathetic.
