INDS Data Manager (IDM)

This is an absolutely horrible app which apparently wasn’t field tested. As you login the app will send data to a server, which is absolutely useless when all you’re trying to do is update the database of your airplane. After you wait for ages and you manage to download the desired database, you need to select which database to upload and obviously displaying a user-friendly name such as “chartsIssue20aug21” would make things too easy so they name them with the cycle number. It makes it more likely that you’ll upload the same database twice. Exactly what you need. Also, the upload interface now shows three columns which allow you to first send the database to the airplane server..... and then install it from this server. Instead of just pushing and update button, the more complicated the better. Congratulations on making it 10 times more difficult than the previous INDS application. Not everybody can achieve that.

The screen layout is almost unusable: Fonts are small with low contrast-nearly impossible in a dark cockpit. Why does the operating page have to be in landscape? Boarders and shading on the download and upload pages are invisible in a dark cockpit. Jeppesen should demand a refund for this contract.

Terrible interface. Unintuitive. Unstable. Easy to make timely and costly mistakes while uploading. I’m not sure I would even try fixing this app. Just go back to the old INDS. Doesn’t deserve the one star we’re forced here to give. UPDATE: Actually makes me consider purchasing a different aircraft all together to get away from Honeywell. AOG many times because of this terrible app and the people who manage it.

I have been struggling with the INDS app for over a year now. Unfortunately, in the Pilatus I have no other choice - if I did, I would pay double to leave this service and get something that works consistently. Truly, this has been a disaster. One example: If you mess up your password and it locks you out, it may take an entire day for the system to let you back in! Normally, if you are locked out of an App, you can call customer service and they can open back up your access - NOT with this one. If you are in the middle of nowhere and end up locked out of your INDS app, forget uploading any databases for a day … possibly longer. Customer service, while nice, has no way to help you … they cannot re-open your access … you are just screwed. Here is another example of their problems: When I first got the app and paid for the service (which is not cheap) - it took me over 4 hours on the phone with support, and going all the way up through programmers, to get it to upload into my aircraft. Again, a disaster. Then, they do updates and releases and every time, I shudder. It is always a risk as to if it is going to work or not. TERRIBLE … AVOID AT ALL COSTS.

So now with new improved IDM 2023I have to uninstall and reinstall the app each and every time I use it. Will Honeywell ever get this right? Farm this one out, get the experts to write you some new code, so far you’re a total failure!

If an app developer can’t figure out how to make it so you don’t have to type your login info every time then they need to start firing their staff. Ridiculous.

It isn’t bad enough that I swear in the cockpit at the frustrating interface, they’ve changed the app “for improvement” to give me a reason to curse at home as well. Cut the legal staff in half, make it easier to log in (actually save my log in info) and get my data, and reduce the subscription rate with the reduced legal staff costs. Honeywell avionics is a primary driver for making me consider a different corporate aircraft because it is integrated into Pilatus aircraft. I’m saying this as a professional pilot.

This is the most confusing and hardest to run application I’ve ever worked with. It only actually works half the time, logs me out constantly. It’s just awful and the safety of flight depends on it. Avoid at all costs.

Was hoping for an improvement over the old INDS app but so far this is a big step backwards. They must have completely skipped beta testing. I have yet to complete a single problem free upload and have wasted hours on troubleshooting. Desperately needs to be fixed. A company like Honeywell should be able to do better. This thing is amateurish.

Worse then original INDS app, not sure why Honeywell seems to always have these issues. Takes hours to do anything.