Investec Private Client

3 international payments in a row did not download a proof of payment. For UK payments reprints of proof of payment not available on the app or online. This needs to be fixed please.

Releases are often plagued with bugs and device compatibility issues. The App UI isn't wonderful to be honest. Overall, there's just a lot lacking on the digital front for a bank that positions itself as premium. Discovery Bank is coming for your market share - and they're going to be making sure their software is industry leading.

How do I set up my face recognition function? Regards Ashley Ally

Blocking users from accessing the App until they have updated is not the smartest thing for a banking app! I may need urgent access to my App and can only download the new version later…this does not make sense!!

The investec youth app is to basic and I can’t sign in here, please add support for youth accounts to manage their accounts here.

The card on Apple Pay on dark mode has a white border it needs to be cropped out as it looks bad

What you have done with the rewards app is horrible, half the time the app is not functioning making it hard to book flights or just redeem rewards. Please attend to this issue soon it’s been months of frustration

Super slow and heavy feel coupled with extremely unreliable and unintuitive features does not instil confidence in a banking app. Really regret not going to FNB

This is a horrific app. Low functionality. Often fault. De-links features. When I call the call center I’m often told to use my desktop for the transaction. Very very limited!!

The app itself does what it’s supposed to do. However, even starting from the looks, seems outdated. There is a big difference between minimalism and being simplistic and this app goes on the simplistic side. It is also unbelievable that for instance doesn’t have direct access or connectivity to “travel by Investec”, or that on a USD call deposit you have to “pay” yourself, instead of listing it as a transfer. I’m very happy with the bank, but having been a user of FNB for a number of years, the FNB app seems substantially more advanced and user friendly than the current Investec app. The app should also have dedicated optional forex tab for forex transaction and automate the BOP when receiving funds from abroad (other banks have already done so). Having to complete a PDF every time a foreign transaction comes in seems as of last decade. Next one will be a requirement to fax the BOP to Investec. Investec should also separate the balance of “checking” and the credit, as having available credit does not directly translate to your actual balance. The “contact” tab sometimes will not even connect you with a costumer service agent, it’s just a never-ending wait, and things go unresolved. With such a great financial institution, Investec is due for a mayor overhaul of their app to reflect what this bank really is.