IQVIA Scribe

App worked great for the first 13-15 weeks of the study, now it takes almost 5 minutes to log in! Even when it finally does, sometimes it spits you out and you have to log back in again. Total PITA when this happens a few times in a row!!! I checked to make sure that my app had the most current updates (it does) but this is getting really aggravating. What changed?

This app was great when I first started for the first few months. Now it either takes forever to load, literally waiting 20 minutes, or just never loads. Used to be a quick 2 second thing. Not anymore. This app is total junk now and the time it takes to do the entries isn’t even worth it now.

I was told I would receive a total of 500.00 worth of gift cards after I complete their asthma study the study has now ended and they only gave me one gift card worth 125.00 now getting the run around for the rest of the gift cards, I was told they have to see if I’m entitled to them. They just used me for my information.

The app tells me when I need to do my study diary and it’s very easy to use.

I have been doing the daily diary for 7 days, submitting it and being told it was submitted. Today I got a call from the clinic saying they had received NONE of them! This is a serious issue for an app that’s supposed to track testing. TWO DAYS LATER These guys reached out to me and spent almost 48 hours working with me to figure out why my data wasn’t sending and how to get it to the study. I have never experienced this level of support before and I am incredibly impressed! Thank you!!

Great application for collecting patient reported outcomes.