Expensive product - Cheap support (if any)
After my Harmon Go+Play decided it doesn’t want to play anymore and due to total lack of support and no repair service available by Harmon, I purchased at the time what was the “Top of the Range” JBL OnBeat Rumble Bluetooth speaker from the iStore here in South Africa. Expensive product indeed, but in saying that you do get what you pay for, its a brilliant speaker with a rich bass and to this day I have yet to find / hear better. Unfortunately what let’s it down is the lack of after sales support as I have experienced from both my products by HARMAN (a subsidiary of Samsung) and it shows too in their apps which are not even worth wasting any bandwidth downloading.
