Jiobit for Families

Was alright. Then I got a new phone and tried to login. It tried to force a new account. So I tried an apple login. Now I can’t login using either method. Total garbage.

Just a big scam not worth the money and their app freezes when you try and cancel!

I strongly advise to look elsewhere… 1. No phone support/contact 2. Ridiculous early termination fee 3. Not worth the high monthly price 4. No prorate to cancellation. They charge you for the full month while taking away the remaining service they’ve already billed you for. 5. If you initially log in to your app via Google, Apple, etc., you can’t access the Jiobit web-based portal to manage your account (says “Looks like you don’t have an account with us”) and no other log in options are given, not even an option to sign up. If there’s a solution you wouldn’t know because there is no one to call. Good luck scrolling through “helpful articles” to find anything. It’s another subscription money trap. Save your time, money, and energy by choosing another option.

I will re-review this app once the software allows me to choose when to "go into live mode." I don't care if you think I am "still in a trusted location" I want to be able to choose when to go into live mode and see right where my dog is.

We got jiobit for our son to go to school just as a precaution. Worked well notifications were laggy. We recently got him an iPhone and canceled our subscription and they continue to try to take money out. Luckily our account is locked due to fraud but even after 2 emails and they saying everything is all set. Very frustrating!

I was really looking forward to setting up the jiobit when I received it yesterday. I made an account on the app the day before in anticipation of receiving the device. I go through the steps of setting up the device and when it’s time to process my payment for the subscription, it keeps taking me back to the same payment screen. I deleted and reinstalled the app, and now I can’t login to my account. When I try to login, it keeps asking for my phone number to send the confirmation number to. It’s basically asking me to make a new account when I just want to login, and then it’s not letting me into the account as it gives me the error message that “an account is already associated with this number”. My issue is that this company doesn’t have a phone number to call, or a real customer representative to speak to. You have to chat with a robot who sends you an email saying someone should write me back. For a company that sells a tracking device for safety, you should have a live customer service rep available to speak to. I bought this for my son to wear on an upcoming trip who has a disability, and this is a time sensitive case. I was hoping to start having him wear it today as he went to school. I hope to be contacted today to have this issue rectified. If this is rectified today, I will change my review. But I am feeling unsettled that I can’t begin using this device.

After a year of using this application, it will no longer allow me to add a new trusted places. Also there is no phone support and when you place a ticket via email they tell you that it could be up to 48. That response time is absolutely unacceptable especially when the product is relied upon for tracking children. I am very disappointed with the customer service and reliability of this product.

My cat lost the bit and I cancelled subscription - was charged $21.85 for “breaking contract”. Nice.

We had the previous model and we were forced to buy the new one. The new one has poor battery life, and is just buggy. Doesn’t load locations, just loads and loads and really doesn’t add much value.

Don’t waste money on this device. It used to be much more accurate and you would be able to use the ring function at any distance. Now the ring can only be used when attached to blue tooth which in my opinion renders the jiobit useless. Jiobit used to be so reliable and help put my mind at ease as a parent with non verbal disabled children now I see no point when it’s so inaccurate and the ring function is unusable. Very disappointed.