JMStudio

I purchased the seal lite and after some time and YouTube, I was able to get it to operate on my Mac desktop JMStudio. After purchasing the Smart Grip I cannot get the app to recognize the scanner. I simply get a pop-up that says I must bind the scanner on desktop. I’ve used the scanner several times but in my profile it doesn’t see my scanner bound to my account. There’s no instructions to resolve this anywhere and no clear way to interact with customer service. If I had known this scanner would be this difficult to set up for mobile I would have spent much more money with something like a Revopoint. I wanted something highly mobile. Even when connected to the Mac the scanner often loses tracking. I have no idea if the smart grip would help with scans because it seems impossible to connect. Highly disappointed.

Spent hours troubleshooting the connection issue. The app shows the scanner is connected in the settings, but displays that there is no device connected on the main screen. I contacted support just to get an automated response with no timeframe for a follow up. I spent a lot of money on the upgrades to be able to use this device as a portable scanner in the field. Someone needs to fix this immediately!

Windows app won’t even open on the computer. App for android wont get past all the so called debugging stuff and scanner connection. Says I need to bind the scanner to my account which I have. iOS app gets a little further but still says I need to bind to my account and won’t connect. JM studio itself was design by people who apparently thought making up random ways to do simple tasks was a good idea. Takes 10 steps to do one simple says and is nowhere near user friendly. None of this stuff is user friendly from the start.

Cannot get iPhone to see the scanner. Tried to contact 3DMaker by email two separate times. Still waiting for a response. Very Frustrating.

I cannot get the windows app to even open, and I cannot get the iOS app to connect to the scanner. What is going on? Genuinely feels like I wasted my money. Hopefully fixes are released at some point.

App worked wonders prior to this most recent update. I opened the app to use the scanner and not only did it lose my previous calibration, it no longer fully connects to my mole! It will show a blue connection icon in the scanner page but will claim the device is not connected when trying to scan. Scanner Works fine when connected to desktop, but that’s not the point of this app! Note to self, test after each update. This is ridiculous.

I recently purchased a Lynx scanner and tried to use it with the connect. The app stated the scanner model was not supported. I have the latest version of the app which states the Lynx is supported. Assistance would be great.

After getting the Mole scanner attached I was really impressed with the scan quality that you can achieve remotely. I use it to scan vehicle interiors for product designs and couldn’t be happier with the results! Definitely recommend if you are wanting to scan things away from the computer.

I scan the QR code from the calibration page… it just drops back to the “new scanner” button in the app. Is the app not compatible with the whale? It shows the whale in the app intro screen… overall this has not felt like the kind of support I should get for $8000