Joju Charging

App loads charge points but then won’t connect, states car not plugged in. Goes round and round in circles. The infrastructure is terrible too, charges stop before they are complete for no reason. Absolutely awful and can really screw you over if you leave it charging to get up and go somewhere cos low and behold it’s only done a 5% charge and given up. Avoid avoid avoid

Charging with Joju has been reliable in my area but app is definitely not fit for purpose

Started off reasonably well, but updates are amazing bad and you end up deleting the app - doesn’t appear they actual test the updates or is someone having a laugh at the users’ expense?

July 2022 - Currently the app does not work on many phones, there are many issues meaning you can’t login, enter payment details etc. This means for many people cannot use these charging stations at all. Apparently a fix is in the works, but I wouldn’t hold my breath.

So another update, can now see the chargers in my area. However you cannot login or use the guest charging. Come on do you really not test.

Living in a city where few people have off street parking, EV owners like myself, rely on JoJu street based chargers to charge our EVs. My car is also my business and it needs an overnight charge most nights. However, the JoJu chargers are unreliable. The two nearest my home give up mid charge and are out of service for weeks. They’re fixed and a few days later fail again. The app is clunky. Once you get your bank card details stored it is reasonably easy to start a charge. But, as I write this review the iPhone app was updated a week ago and doesn’t work. It shows no chargers on the map and trying to start a charge with the charger QR code didn’t work. It logged my account out and I can no longer log back in. JoJu support confirmed the update doesn’t work. It’s great having these street chargers in urban environments but if they’re unreliable with a non functioning app they’re not fit for purpose.

App opens and identifies the charging point based on proximity. Selected the point and…nothing happened. No charge, ev showing not connected. Called support who said the car was connected. Several reboots later, no charge and my ev showing still not connected. Support said they would escalate and call me back. They didn’t, of course. Went elsewhere that just works.

The app loaded and I set up the charge, but the actual kerbside charger failed after about 10 minutes. It didn’t notify me, only thing showing was a greyed out charge point. I couldn’t get it to restart so had to find alternative charging solution. Poor all around. Typical of anything commissioned by a local council.