Just Play Sport

I used the app to sign up at a local sport comp and initially everything seemed fine and dandy. After using the app for a season, I noticed that it has been tracking my location to mark my attendance at games. (I forgot to mark myself as unavailable for a game and received a notification a few days later to say I would be charged a no-show fee of $15, as per terms and conditions. There is no other way they could possibly know I wasn’t there, other than by tracking my location.) I do not recall consenting to the app having access to my location. I could not find anything in the terms and conditions or privacy statement which mentions the app tracking my location. I don’t remember ticking the “allow Justplay to access my location” button either. Additionally, they have no telephone, and it is very difficult to get in contact with a real person through the app. Only weird chat bots. Very frustrating to use. We had difficultly getting female players... it was a shermozzle. Additionally, all fees are non-refundable and the app organisers can charge you at any time. A friend of mine was recently charged $200 for a season he did not sign up to. Possibly the developers need to check that their system hasn’t been hacked. Very weird app. Vaguely concerning. Would have liked to have been informed my location is being tracked. I hope my friend can get a refund. 🤞 I think next season I will sign up directly with the club.

Helped me play basketball again after not playing for 6 years. Highly recommended~!!!

Just Play is just amazing. A service no one needed, which somehow manages to make social sport much more expensive and much less social, in an app that does nothing well! 10/10 guys.

Had a friend recommend this to me when I moved as a way to meet people. Was nervous in the few weeks before season started and ahead of the first game but my teammates are lovely and have made a couple of new friends from it. App makes it easy to chat to support + check game details and RSVP too.

Well since I was asked to write a review, the last 2 competitions I’ve joined up for were canceled back to back. This is despite it saying there were less than 3 places left when I signed up (which must be false because on both occasions I was told it was cancelled due to insufficient people…how can there be insufficient people of there were only 3 places left?…either the reason is a lie, or the places available is misleading, it must be one). Not to mention my $200 has been held this entire time…you can get it back, but they’ve been holding your $200 for the entire time. It is a good concept, but clearly needs some work.

I registered for a team then it was cancelled two days before it was due to start. Was issued with a credit, which meant I then had to wait weeks for another comp to open up, registered for another comp that was cheaper, no refund offered on the balance. Now I’m in a comp and have only had a full team show up once. One game was forfeited 15 minutes before it started. No offer of a refund even though I didn’t get to play the game.

I didn’t have a stable team where I could play regularly. Was looking to join any existing team that play at venues close to me. Got the reference to Justplay app from my local sport centre. And found that you can easily join the team in a season over the app, and justplay team will allocate you. Justplay have a few teams registered at many venues, and places in teams are dynamically available, so if you’re lucky, you can get into play for one or few games immediately if place is available. Or you can sign up for a full next season with the team (you’ll need to wait a bit until next season begins). Overall the app is very good, and Justplay team does a great job to get you in a team and play your sport. I really appreciate their effort!

The app is easy to use, however there is no functionality to Message your team which makes it very difficult to stay in touch with others. Automation prompts aren’t quite there as I often receive messages to fill in for my own team when I have already registered to play.

App claims that competitions have limited places remaining, so I registered and paid only for competition to be cancelled. This happened multiple times, chat staff are responsive but are very vague around specifics and only want you to try to sign up again.

Have been playing for a season at Knox basketball, one of 2 players who actually turned up every game, we struggled to fill a team every week and I asked for a reliable friend to assist and join but was told the team is full so we had to play with 5 almost every game, I flagged these issues with the just play team and was effectively taken off the roster and now told can’t play for 3 months at a completely different Venue… very frustrating and disappointing. I would not recommend using this app