KastlePresence

When it works, it’s fine. Being able to walk up to a door and have it unlock with no interaction is lovely. But when it breaks, good luck! The app needs you to open it up too often to refresh keys. The max range is a little short. The whole UX of the app is really sub-par. But usually you don’t use the app so not a big deal. But when a wire in their conduit breaks, and their tech admits it’s their fault, good luck getting anyone to come out and actually fix the problem. Our account manager apparently left the company and no one notified us for months. They said they came to our site and did some work, but no one had actually showed up. I’m sure it’s all roses when you’re signing the contract but dam, the day to day issues are a pita.

atrocious UI and never works

Please release apple watch companion app

The app decided to “upgrade” while I was in my building’s underground garage. So of course it failed. When I got above ground, it asked me to enter my work email and cell. It then made me approve the long EULA before telling me it was the wrong email (it wasn’t) So, step 1 - have the app check the user’s credentials before presenting the EULA Step 2 - have an alternative method, like a forgot password prompt

Says that it should work with location services on always and app not running. But it only works for me if the app is open

Very annoying and unable to gain access to our office because the iPhone app keeps crashing. Reinstalled. Rebooted. Still a problem. No response from support.

See above.

The most recent version that Kastle claims offers “significant improvements to performance “ does the exact opposite. The app no longer works (tried all the basic troubleshooting things, delete and re-add, etc). App doesn’t open any doors, and crashes upon opening the app. It’s been about a week now, and Kastle hasn’t cared enough to fix the app, and seems in no hurry to do so.

The service is inconsistent. Feels like every other time try to call an elevator or open a door app prompts apple pay. Its very annoying and just a hassle. While its a cool idea to have your phone act as a key, this app is still far from delivering on that promise.

After yesterday’s update the app asked to re-register and then crashed, only opens for a second after that then crashes again and again. Unusable at the moment