Kauai South Africa

Bought a voucher for someone, they never received it because they were not registered on the app. Called the call center to fix it no response 3 times, emailed , no response…the goodwill gesture was ruined as a result of poor oversight and lack of disclaimers.

Its impossible to find my location and search for stores that offer delivery, even though my location services is correctly setup. Super disappointing!

Worst app I have installed on my phone. Constantly hangs when trying to process a transaction. Search doesn’t work. Try and find my local Kauai, no luck so can’t place an online order. Just a horrible experience when using it.

Please do better guys

Looks good but it’s impossible to find what you’re looking for. Also loads very slowly. I used it in store today but abandoned using it after being frustrated by slow loading, not being able to find my loyalty card and then having to punch in another pin code. I just need the app for loyalty and ordering, too much going on in the app.

Used to be a cool app supporting a cool brand. A lot is going wrong lately.

It keeps timing out when I try to place an order. It does not work.

Serious question: what were you thinking? In the old app I could pay in two taps: pay, enter pin, scan. Now it’s earn loyalty…scan…tap to pay…enter amount (huh??)…pay…enter pin…scan. And often the buttons I need to tap are off screen due to wonky sizing. I love Kauai but crikey this new app is a fail.

A nice looking app that doesn’t work. Haven’t been able to order on the app. Either the branch doesn’t show on the app and sends you to a branch 10km away, or says can’t connect to the store even though it shows it is online and available . Has to be the worse and unreliable app from a food store around

Only 2 of the past 5 orders actually went through. It is timing out frequently and most of my time is spent looking at the spinner. It looks stunning but that means zero if my order doesn’t go through. Unsure if this app was actually tested in the real world.