Kent Libraries

Helpful app before update. Now it won’t open

Each of time I try to use it, it reminds: Unable to connect to server. Please make sure you have a network connection and then try again. I’d like to try this app as I wish to see if there is any way to add my library card on the iPhone wallet.

At first, I didn’t realise just how useful this app actually is. Note I don’t need to Wade through the website to renew book loans or check opening hours. It would be even better, though, if it said how many times I’ve renewed each book. It would also be polite to change my district council’s name from Shepway, as it’s been a few years now…

Was always a great app before! Since recent 2020 change and update I can no longer reserve books - I can search for them and view a list of availability and locations but there is nothing to click to reserve a copy. Please fix to make it good again 🙂

It really is easy to use and hugely better than having to schlep to the library to renew or find what you want to borrow but OMG you need to put an afternoon aside to renew if you have, like me, many books on loan. It would have had five stars otherwise.

Great app but needs multi user support. Would like to setup mine and my kids cards on our iPad together

Accidentally found this app and it is so much more convenient than going to the website. Well thought out and works well. I can search for books or renew and is very simple to use.

I use the app a lot more than the website to check my due dates on loans and renew them as it is far more convenient that booting up my PC. As a primary school teacher I often have 20-30 books out on loan at any one time for my book corner. Usually this will be for 6-8 weeks so there inevitably comes a time when I have to renew them all. Usually I will remember when I'm out and about and I like to do it there and then to avoid forgetting and then paying fines. Unfortunately you have to renew each book one by one. This is most irritating as the page refreshes between each renewal, almost as if it is reloading all the data for that page again, making the process take even longer than is necessary. There is no 'renew all' button or indeed the option to select multiple books and then renew those selected. I was surprised by this because I thought it was a rather obvious feature to have designed into the app from the outset. I'm no expert but surely it would be better if it downloaded your loan info, allowed you to make as many changes as you like locally on your handset then when you've finished it checked with the database again and reported back as successful or flagged up any issues? Hopefully someone will this kind of functionality soon. Apart from this it's a useful tool.

Doesn't do anything. Search function can't find anything. Login doesn't work, even though my credentials are correct. Useless.

Great little app - very helpful if you use the library allot