KeyPoint Credit Union Mobile

The app will not let you paste contact information when sending money using Zelle. I guess KeyPoint thinks they're somehow increasing their app's security by forcing their customers to type contact information by hand, risking mistyping a phone number or email address and then sending money to the wrong person. However small that risk may be, this is ridiculous. Just let your customers copy and paste from a known good contact into the app. You're not helping!

Throwing exception Cloudflare software security error partially because of prevention of app to track one’s activities in other apps! Never seen such malicious code….

The latest app remakeover took away the feature where you could search transactions by a range of values (eg $1000-$1100 deposits). I used the transaction value search range feature a lot before it was discontinued. Please reinstate it in the next version of the app, ok?

Testing on IOS should have revealed the challenges in updating one’s password in the iCloud keychain. The new app design makes it impossible to generate a new strong password and have it remembered in the keychain. I must now figure out a way recover my password and then save it in the keychain. Not what I wanted to do today when I just needed to check my balance. Please test this minutiae before you launch and identify these problems. You’re a banking app and this stuff is important.

I can’t get back into my account 😭😭 it used to work just fine but with the new update something went wrong

As of 9/24/24 i HATEEEE this update and how much junk is on my home page now. I hate that i can’t see a running tally of my finances as things are debited from my account. Just a final balance of what i have available. UGH please change it back

Keypoint itself is fine credit union. But it is painful having to use their app over the years I bank with them. It use to be a fine app too, felt like an actual mobile app with a nice gui meant for mobile. Stable and easy to do your expected transactions on it. But every overhaul update, it gets more unstable and the interface cruder and uglier by the year. It looks like a web browser than an app, crashes or fails to upload regularly, and can't support more than 2 biometric log in devices (why is that a thing?). Nearly every other CU I bank with have real, better apps that get better with each update. But KPCU gets worse. If they roll the app back 4 years, it be great. Now, its a chore and a bad one at that to use.

The app asks me to choose my phone number to authenticate my identity and as soon as I get the text message, the app crashes.

The app used to be good but lately it does not even allow logon. After entering username and password, It prompts to send the code to phone and then immediately crashes so at this point it is useless for me.

In this day and age when almost all apps display in both portrait and landscape mode, it’s ridiculous that this app will only display in portrait mode which makes it basically unusable on my iPad…