Keystone Hardware Wallet

why is the value of assets not updated in the application? iPhone 11 latest ios version. I tried to reinstall, but now the total cost is 0. There are no Internet access restrictions in the settings

I tried binding to meta mesh but I cannot get past the first step I need help please

Instructions to bind app to wallet show clicking option that isn’t on wallet after clicking 3 dots - no “sync” option as shown

Outstanding balance has been incorrect for a full day after sending to my wallet. Etherscan shows correct balance and even the app shows the receipt of tokens. For some reason the balance doesn’t reflect it. This seems like basic functionality for this type of app.

The app is usable and the interface is very basic. Total amount of asset is always shown at the top when going into individual wallets. This adds to confusion when you are wanting to split your asset between different wallets. A dark mode would be nice to have as well.

So this has worked somewhat ok for the last two years I’ve had the wallet, but now as soon as I agree to privacy and terms and hit ok to bind to my 15 Pro Max on the latest iOS version, the app just crashes and closes. Guess they couldn’t be bothered to make sure it would work with new phones. And I believe I still cannot move XYO out due to issues with “not enough gas.” I opened a ticket like over a year ago on this issue and they told me to just use MetaMask instead but I don’t want to use MetaMask. I should be able to move any token that’s supported, out of my Keystone Pro using the Keystone app. FIX THESE ISSUES and we’ll talk about a better rating. The updates are few and far between, which is an issue in itself when 3/4 of the other apps on my phone are updated weekly. You have full time developers, they should be finding and fixing bugs constantly.

Crash on iOS 17 and iPhone 15

Super simple to use however the total portfolio counter does not work, it displays zero despite having some digital assets showing as transacted on another area of the app. A simple update can fix this. The device on the other hand from keystone is awesome!

Their privacy badge says that they don’t collect any data. If you read their privacy policy, they collect a lot of data, including very compromising data like wallet addresses, transactions details etc. The device itself seems solid.

thanks for not being ledger! keep up the good work please :)