KICKS CREW

Very very very bad customer service and very long processing time. I don’t recommend it at all

Uhh 35 dollar shipping. no thanks ill pass.

I recently had a truly disappointing experience shopping with KICKSCREW. Despite their claims of quality checks on all sneakers, my order arrived with glaring oxidation issues, making me question if they actually inspect their products at all. What's worse is the exorbitant price point for such subpar quality. When I contacted customer service, their response was equally underwhelming; instead of offering a replacement, they only provided a measly $15 discount. Not to mention, they expect a 15% restocking fee, yet won't even offer a similar discount for their own mistakes. If you're considering shopping with KICKSCREW, I strongly advise against it. Buyer beware!

I ordered a pair of sneakers and they are too small. Reached out to them immediately after receiving the shoes and didn’t get any response. Also please note before shopping here there is a 25% fee for returning shoes and you are responsible for the shipping cost. Ordered a 6 1/2 that fit like a size 5. This definitely not cool. I’m paying to send back shoes that are not measuring the correct size. All I wear is Jordans there is something definitely wrong with the sizing of these shoes. Makes me think these are perfectly made authenticate shoes being sold that with a defect in the sizing. Order 2 sizes up if you fear order. I usually only shop at the goat this was first experience with this company and will be my last.

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I purchased yeezy onyx shoes on April 20, but I have not received the goods until May 4. As the largest sneaker trading app in the world, this platform’s return and exchange process is extremely unsmooth, and buyers have to wait for so long. Need to be responsible for the 15% return fee? This is extremely wrong on every shopping platform. The mailing speed is extremely slow, and the customer service is extremely slow to deal with the problem. Moreover, after I bought this product on April 20 and before I received it, the price of the product on April 2nd was reduced by 10%. The same product with the same code number was immediately reduced by 400 AED? My appeal is that they need to refund the price difference of this product, or I refuse to accept the goods and place a new order, but they refuse all my requests and reply by email. I will deduct a lot of fees. I live in Dubai. If I knew that the speed was so slow. , I would rather go to an offline store to buy. My laziness caused this extremely wrong experience. I will never use this stupid app again. The customers are not stupid. If you don’t think you have a problem, then you will go out of business soon.

For those in doubt I can vouch for this site as I have ordered and received multiple pairs of shoes. This is a site for people that are serious about their kicks. that want shoes when they drop and know the date and time that will happen. If you don’t want the shoes that are being sold in every store by the millions then this is where you wanna shop. I love Nike Cortez I can find all the different colors in nylon suede or leather right here. The only issue is you gonna have to spend a pretty to have your shoes rockin. And you got to have patience cause this ain’t the quickest delivery you gonna get…. You’ll get your shoes but you gonna wait a good two three weeks

Payed over $200 and got nothing. Still waiting. Not cool.

I’m glad I got my sneakers from this place because they offered the best price (other places charged $50-$100 more). They came in pristine condition in only 8 days from the time of purchase and all the way from South Korea! That includes the time it took for verification and everything. In fact once the sneakers shipped they actually only took 2 days to get here! I dont know if I should thank FedEx, Kick’s Crew or the South Korean retailer, KREAM, where the shoes actually came from but I wait longer for mail that comes from WITHIN the United States. I’m just overall really really happy with Kicks Crew and I’m glad I found them on a whim. I’m also really glad I didn’t get scared off by the bad reviews and cancel the order. I think people just need to understand that this site is international and most of the shoes are sourced from different countries so there’s a chance you could be waiting a while to get your stuff. Also, it costs a lot of money to ship internationally. Not to mention they also get authenticated by a third party which also costs time and money, so naturally there’s going to be a fee to return the shoes if they don’t fit or you don’t like them for whatever reason. Long story short if you’re unsure of your size or don’t want to have to possibly wait a few weeks before getting your sneakers then pay the extra $100 to Stock X or GOAT and stop complaining. Easy

Not worth the headache