Konnect +

Works really well

I’ve now had the Andersen unit for approximately 8 months. The unit itself is a great looking, study box and conceals the unsightly cable and plug when stowed. The app’ unfortunately, for such an expensive, premium product, is woeful. On several occasions I’ve woken to discover the car has not charged. Some days it works just fine, some days it doesn’t work at all, even when settings and schedules remain unchanged. I have no confidence in the reliability of the app’. How is it that the physical product is so good but the software behind it so bad? The company have been aware of these issues for years and have done nothing to address it. Think twice before spending £1.5k on this fancy wall ornament. Other products are half the price and have a better app’.

has broken the scheduler (not good when on octopus agile), reporting and now whilst the car does charge the app no longer recognises the car as being plugged in. The system is now useless other than as a plug in and charge manually box and is the most expensive on the market. When will you fix this? update: I contacted support and Rachel asked for some info about my charger (screenshot from app was enough) she was able to make changes on their side and full functionality has returned …. so support sorted it out quite quickly … this I recommend anyone with issues contacts them … however this shouldn’t really happen on the first place hence 3 stars at this point

Completely unreliable charging, woken up several times to discover app had disabled itself and there car was not charged. Just unacceptable, great looking wall ornament but cannot rely on it to fulfil the most basic of functions - to charge my car.

Recent app updates have not improved Konnect+. My charger appears to be working, but I Konnect+ doesn’t seem to be seeing it. Despite having plugged in and charged a couple of cars over the past 10 days, Konnect+ has not ‘seen’ the charger since the 16th May 2023. Plugging in a vehicle doesn’t garner any response from the app, the Home Screen just unhelpfully says “Please plug in a vehicle”. Clearly I’ve done that. I’ve tried cutting the power to my charger via the breaker and reinstating it a few mins later to no avail. There is also the fact that they keep changing the app functionality without providing an in-app change log. An app this essential requires release notes that are presented to the user on first launching with a new version. Otherwise, confronted with new features/nomenclature the user is left confused as to whether things have broken. The “Please plug in a vehicle” terminology is completely new - it didn’t used to say that. I appreciate that Andersen has changed hands, but if they want to be treated as a luxury player they need to up their game significantly.

A year ago I wrote a glowing review, but the app has ceased to work properly and the new owners - surprisingly - don’t seem interested in putting things right. Plenty of other customers are reporting issues [which is doing damage to the brand] and my own emails have gone unanswered. Currently my usage figures are precisely double what they should be (a 4hr charge @ 7.3kWh is about 29.2kW, whereas it reads 58.4), and I am unable to change the tariff as it won’t let me set a finish time. Come on Evios, get your act together.

App just update can no longer remove security lock to the device this needs to be sorted ASAP the swipe across is too long for the screen so it never unlocks

The app doesn’t serve any useful purpose as the potentially useful functionality like logging charging costs doesn’t work. All it’s good for is telling you if the car is plugged in, which you’d probably already know. This is a shame given how good the box looks - at least from a distance; close-up, the box seems poorly made, with a wonky top cover and flaky paint on the front panel.

After months of stable usage, the graphs have started misbehaving. Charts showing charge when there was none, other days missing completely, even though the text report correctly records usage. I’m hopeful new management will urgently address issues. This application has been a lame duck and must be a critical element in last Autumn’s demise. As consumers we receive nothing at all in terms of communication, no updates, no coming soon features. No “wish list” responses. Not even a “bear with us” Really disappointing. (Very encouraging to see new CEO recognises need to write to customers though) As another reported, it’s not that hard to be a good supplier, esp when the hardware is so good!

Basic functionality is fine but currently the Charts tab is not reflecting the data in the Table tab. Can someone please take a look.