Offline customer service and delay of subscription renewal
KooBits you guys must be still living in 1993. Renewal of subscription should be done immediately after payment is made. You’re providing an online service and it still need manual intervention? Also your customer service is fully automated , this is the part you should have manual intervention. I was looking up and down for some one from Koobits to help me to understand my payment status but to no avail. You have a good platform but bad user experience and support.