Koufu Eat

Slow

Very slow to load each page - takes 5 mins to order!!!

Advertise as 10% discount. But only get 5% discount

Tried to use the app for takeaway but it takes so long to load each page that it was practically unusable.

Hi, I like order food from KouFu eat App especially take away food order can save time Q at Lunch time. I encountered food order system delay acknowledged twice so I put my feedback hope next update can bring more convenience to User.

Firstly app latency is very high. It takes very long just to load one page. Every stage of the page takes very long to process, for example to get to the payment page requires nearly 3-5 minutes. Furthermore when the transaction has been authenticated by the bank app, but the page just refuse to acknowledge the authentication resulting timeout. Have tried the same order for 3 times without success. And then the way it accepts payment is outdated too. Learn from the Fairprice app where we can use Apple Pay, or add cards of various banks inside and then use a QR code to scan. The current Koufu app only accepts DBS and POSB cards, and requires to enter CVC2 every time when making purchase, even though it has already been authenticated and added as COF. Very poor user experience pushing away from the app. Feels like the developer is not keen to have this app at all.

last time, food stall cancelled my order but the payment already went through, talked to food stall lady who said she did not know. feedback to koufu also did not refund my double charge. now the koufu app even worse! paid by dbs connect through my dbs app and stated approved but the koufu app (thrash) just did not go through…

App has been slow for months, every single step on the app takes so long to get to the next step. Even when adding payment method, app will take forever and sometimes won’t even go through. Had to try 3 times, each time taking excruciatingly long. Please fix this, it’s been like this for so long already.

what is this app for?! Menu not complete. Wanted to order a simple kaya toast set in SMU but not available. WASTE OF TIME, UNINSTALLED straight away. Price also so expensive. Student and public same price, like, huh?! I did not want to even give one star but no choice

Used to use the app a lot during Covid period to pre-order with quick pickup. Sadly, the refreshed look of the app downgraded the performance a lot. Every single thing I tap on, requires a long 20second load time, and I was not successful in saving my credit card as a payment mode. Not surprising that before I completed my order, my family member managed to queue, pay and come back to the table with his food…