Labelife

I have been using this printer faithfully for over a year, with ZERO issues, and I have recommended Phomemo since purchase. When I moved and reconnected my printer, and it continues to disconnect from the app, and still Run paper through smoothly— after uninstalling and reinstalling the app several times, I called customer service. “Joe” at customer service continued to say it’s not the cord it came with (it literally is, it’s worked this whole time, I label every cord with an indicator of which device it belongs to in my home) Joe proceeded to indicate that potentially I purchased an “after market power cord” like many other people have JOE proceeded to tell me it has to be a different cord and that I must just be using the wrong one, im sure that is the case for many users who are not as particular about organization and ensuring all things stay together. not possible it was ordered by my mother off of my Amazon wishlist for Christmas of 2023. I opened the box brand new and have continued to use the cord with no problems. The issue is clearly that the cord itself no longer works and instead of offering a replacement or suggesting it… I tried another cord I had per the instruction of my customer service representative Joe, this cord belongs to my UV nail lamp. I told Joe the input and output data on the back of the power cord, and he said “this doesn’t belong to that charger” which, of course it doesn’t I told you I have a power cord with similar input/output Hz— this interaction left my a little speechless, because he had just recommended I try this other power cord that doesn’t belong to the product ? He proceeded to offer little to no help. Nor is there an option I can locate on your website to purchase a replacement power cord. I am deeply disappointed in the telephone customer service your company has, and terribly concerned the employees have the listening comprehension less than that of a grapefruit… I completely understand, and fully agree with 2-3 star rating the app, and company has after this singular customer service experience.

with the new update, now app runs out of memory (it takes 60 GB memory) and forces quit. Please fix this annoying issue with the support update.

This app doesn't work at all. ruining my business at the moment.

The app is not working on my Mac or my phone. It no longer will connect and wont update. This printer is now useless to me.

Software inoperability makes this device useless

Very frustrating to use . The old version was better

Randomly works the. Doesnt work. Super frustrating when i have a business i need to print labels for. They need to fix this

I bought the printer and downloaded the app. When I returned after creating the first round of labels, the original labels I created won't print right. I called in, and got a nice man, who really couldn't help because the company is in Asia and no one is there when I called. He replied back and apparenlty the update screwed things up. ugggg

Everything was going great and then suddenly I got an update and now my labels aren't printing correctly and won't advance like they should.

This upgrade won’t let me print anything anymore