Latch App

It’s amazing

Virtually no advantage to this

Love this place going to five years thanks

My apartment complex switched to latch late last year and it’s not gotten better. It’s slow, glitchy, and is overall a worse experience than just a simple key or key fob. Will not be renewing my lease and will be sure to never rent again at a complex that uses Latch (yes, it’s that bad). They say “make sure your app is up to date” it is always running latest version.. still slow and buggy. They say “make sure your operating system is up to days” it is always running latest iOS version.. still slow and buggy. They then say “oh it’s because you have the latest iOS.. the next latch update will improve it” .. and it never does. Always slow. Always buggy. At risk of sounding old, what was wrong with regular old keys? My regular key worked during power outages. I could click my old key fob attached to my keychain to easily get in our garage gate.. but now I need to fumble around on a clunky app that is slow and only works 1/3 of the time to open a gate. I understand there is a play in harvesting all our user data and personal information and good job to whoever at Latch convinced these property managers that Latch is somehow an improvement.. because it’s not. It’s just another instance of technology solving non-existent problems and making things less efficient than before.

Very inconsistent - borderline scary

The app works well and unlocks doors as advertised, but there are some pretty glaring missing features that make these locks annoying to use. The main problem is having to unlock the phone and open the app to unlock anything. Apple Wallet support is a super critical missing feature. When your hands are full having to unlock, find the app, and open it makes you pine for metal keys again.

I actually have tried to adapt. However, when I was nearly out of phone battery tonight and struggling to get home in time to let myself into MY apartment, it was too much. Probably will not renew my lease over this.

When trying to unlock from the widget sometimes instead of opening my door it will randomly pop up a prompt to enable notifications instead. I have had notifications enabled since I installed it. If it’s not going to perform its basic function reliably I have no choice but to rate 1 star.

Yes

The app works. It's just very inconvenient to try to get my phone out of my pocket when my hands are full of groceries, and then unlock it, wait 15 seconds for it to realize "oh hey you're trying to open a door" and then wait another 10 seconds while it animates a progress bar and could have just opened my door straight away. It did open my door while I was typing this review though, so good job with the event handling, dev team