Lead Center

App works overall well. The updates have addressed previous issues. I would say it’s d finitely got room for improvement (like tapping on a text doesn’t always bring up the most up to date feed) but I had to give 5 stars because the old reviews that are 1 star seem to give reasons that aren’t an issue anymore. Wanted to give 5 stars for the recent improvements and good trajectory the app has. Hoping that the dev team takes the next few months to continue to address the other small things.

If I could give this app 0 stars then I would. Worst call tracking company ever. The app malfunctions, calls drop, and the over all service is terrible. I do not recommend this company or app to anyone.

Overall this app is extremely glitchy. I use call rail because I’m pot committed at this point, and overall it serves is purpose (multiple routing numbers can be managed in one interface. I use call rail for multiple purposes, but this review is for the lead center app. 1. Managing 150 rentals general call numbers 2. Multiple mailers and lead generation marketing (10-20numbers). Calls: Biggest issue is that even with the app open I will miss calls or calls don’t get routed to my phone. Caller id is very rarely correct and you cannot update it in the app Transferring calls people can get stuck in an endless loop where you can’t find the call. Texts: Next issue is notifications for texts. You, almost always, have to swipe or refresh the text log to see incoming messages, and even then I have to sometimes close out the app and restart it. More than once myself or another agent responded to a customer because we couldn’t see that someone else had already responded. Searching for old texts or conversations is almost impossible in the app. They get buried or removed or just can’t be found, even though you see them on the desktop app.

I’ve been working with it for the past few months and honestly the app could be so much better. App is glitchy, you need to refresh a couple of times to see messages or transcripts, it automatically scrolls up when I’m looking for a client, it deletes messages when I go outside the app to double check information and the app won’t ring or notify calls sometimes. Then if the call glitches you have to go to the desktop site to go online again, or you could also delete and reinstall the app so it can work again. Wish you guys could fix the UX and bugs on this thing.

I pay over $300 a month for this service. I STILL CAN’T sign in on the mobile app with my Google account. I have no means of using this app. It’s outrageous.

As an app owner myself, Im shocked at how poorly CallCenter performs. Very glitchy, tons of UI Bugs, nearly unusable but CallRail must already know this and have decided it’s low priority.

It literally logs me out mid call…

So far it’s been a glitch filled experience. I am not receiving notifications, calls are being missed, texts won’t send, and I have to manually refresh to see incoming texts. I’m already looking at alternative services. I expected better than this.

If all high-level executives at callrail were obligated to use this crappy app for one week to make all of their calls I think things will get fixed pretty quickly. Maybe they should be forced to read all of the feedback for improvement ideas. How many people are they ripping off at $40 a month for this crappy application? I can’t even pull in my contacts from my iPhone to make a call. I have to manually dial every number which is retarded. I can’t name a contact if Caller ID isn’t available for them. So many problems that I’m noticing in just one hour of using this disaster of an app

We’ve used lead center for some time. The app isn’t really that great. It’s laggy, kicks me out when I go to read texts, I have to log out and back in constantly to get the function I need. Another thing is I can’t answer website chats from my phone…. Then this week our system glitched and we haven’t been receiving calls for three days at least maybe more errors throughout the time with them I don’t know. It has literally cost my company thousands of dollars. When we initially signed up for call rail we didn’t have any issues. They up sold us after a while on lead center and it’s not worth the money. If you use them just stick to the basic because if this happens to you it’s going to p!$$ you off! They also don’t know why it’s giving errors. I’m super patient and really reasonable as a person and I don’t write bad reviews but I has cost me a substantial amount of money at this point and I have a bunch of angry customers. So if this keeps someone from Using lead center specifically not necesssril call rail we didn’t have issue with Call rail and will be switching back immediately.