Level

buggy, basic in a bad way, amounts don’t roll over. if you want to be stressed, not get your money and be pushed to tears, go with this provider

So easy to navigate

This app almost never works correctly. Every reimbursement needs to be followed up with a request to explain why It was denied. Then someone manually overrides to approve. It’s pointless. I’ve been begging my employer to drop this vendor for over a year.

Love using the Level card to use my lifestyle Spending money. The apps easy to navigate and use. The only time I need a receipt is when I’ve purchased something from a big box store like Amazon. Easy to upload and easy to get paid back if I request reimbursement. Easy to know if I need a receipt or not immediately.

I was told that the lvl card benefit could be used for streaming services. But the service will randomly decide to deny the payment, or require a receipt after initially allowing transaction (not sure how an expense labeled as Netflix.com needs to be confirmed as a covered expense). More of a headache than it’s worth. If you must use, only use it for large one time purchases. Otherwise you will have to keep a detailed list of all subscriptions and receipts readily available and produced at a moments notice, otherwise they expect you to repay them for the benefit you use and is covered in the service agreement

Frustratingly nonsensical, unhelpful UX. Contradicts the most basic of usability heuristics and user mental models for apps, including (but not limited to) IA, navigation, search, consistency, recall, and help. You can’t access your plan or it’s details from the sticky nab bar. Doesn’t actually provide specific details on what treatments are covered and expected patient costs, only provides a few “examples” of things that aren’t covered in a booklet buried 3 or 4 clicks into the app (usually referring to things only by their dental code, putting the burden on users to look up every code to translate the booklet). Imposes lifetime maximums for some treatments but doesn’t allow users to track their progress over that lifetime. There’s no way for users to search for treatment/benefit details. Forces users to memorize instructions with more than 5 steps (!) rather than linking to the specific area in the app. Displays the same “new user/app setup” onboarding screens (like enabling notifications) every time you log in, delaying users’ access to information and forcing them to perform more actions to complete a simple task.

There is no ability to edit an uploaded receipt. The chat function crashes the app. When you try to call Level, the wait times are like Southwest Airlines. They dispute charges and ask for your entire life history before approving charges.

This app does not work. I was unable to sign up through the app. Every time I tried the interface would bug out and not load properly, leaving me stuck on a blank screen. I was only able to sign up through the website, and now I have to wait for a physical card because I can’t use the card through the app

This app has always been iffy...but now I can't even log in. What a mess.

This company is poorly managed and sends charges to collections after they’ve been paid. This is such an unnecessary “benefit” and it shouldn’t exist.