Lexington Herald-Leader News

Even though I have an account and active subscription to this newspaper, I cannot access any story on the app. It always tells me I need to login or subscribe, even though it shows one page over that I have already done both of those things. In addition, the search feature just doesn’t seem to work. I can type in keywords for a specific article, and nothing will come up. I can put in the exact title of the article, and nothing will come up. It’s just ridiculous.

I have been a loyal subscriber for the last 30 years and we cannot receive a paper delivery due to our distance from Lexington. Hence we rely on the digital version. With this latest update, we cannot view the print version of the paper online. We have emailed customer support twice and heard from them once with the standard reply that this new version is better. It is not better and we will not renew when our subscription expires later this year. Beyond frustrated and disappointed.

I’ve used the app since it first came out years ago, and have always loved it. The latest version that came out May 1, 2024 is terrible beyond belief. I mean, *really* terrible. Unreadable terrible. I loved my digital paper and want it back. If they can’t fix this app by May 6, I will be cancelling the subscription I’ve had for more than 30 years.

The app is worse than the website in every way. Screenshot? App no; web yes. Ad-block? App no; web yes. Swipe to go back? App no; web yes. Annoying? App yes; web yes.

Stories close CONSTANTLY. Most of the time when I tap on a story to read it, the story may flash on my screen for a second but will immediately return me to the front page. Or a blank screen may flash briefly before returning to home page. Happens on multiple stories, multiple days, even after deleting and re-installing.

Still doesn’t work on iPhone 12. Tap to read an article and a few moments later, app goes back to home page. Worthless:-(

App keeps signing me out and even when signed back in it does not acknowledge my paid subscription and I can’t read any of the articles. If this keeps up I’ll be forced to end my subscription

I see an article I want to read, and then it disappears and I’m not able to read it. This app is having some issues and bugs that need to be fixed. How am I able to read the newspaper when I can’t even get it?

I have to delete and reload this app onto my iPad almost every single day in order to read the most recent newspaper. Otherwise I am stuck with the previous day’s paper. Even then, the tools don’t work after the first page. Why can’t the Herald Leader improve this expensive service? Other purchased subscriptions don’t have these issues on my iPad, so I strongly suspect it is the app, not the new iPad. And, as others have noted, customer service is basically nonexistent. UPDATE: After writing the above review I received an email instructing me to empty the cache in the app. I did that but there was no improvement. Almost EVERY SINGLE DAY I have to delete the app from my Ipad, reload it and then use it for the day. Given the cost of the digital paper, which just rose, this is ridiculous! Then, today, I had to scroll through 2 pages of every page in the Sunday Extra section. What kind of quality control is utilized? Just deplorable! Yes, I can read the paper via the email link but the font quality and clarity is very poor; yet another quality control issue that could be solved. We subscribe to larger papers that don’t have these issues, so we know the technology exists to provide the readers with a decent experience. Apparently the HL values profits over investing in its products.

This app has a very frustrating issue. In order to open, it’s necessary to delete and reinstall every single time. Then you have to click on the topics you’re interested in reading. There is not a single click to check all the boxes so you have to click through all the boxes each time. I have contacted support and was told to delete the cache, but that didn’t resolve the issue. This has been going on for several months. Either it cannot be fixed or no one cares.