Lightspeed Retail POS (R)

1st of all app is not fully capable of running smoothly on iPad. All equipment was purchased from Lightspeed except the iPad. Inspite of having recommended equipment the barcode scanner disconnects and reconnects at intervals with an annoying sound that is constantly going all day. For a while we could prevent this by scanning barcodes on Lightspeed support resetting scanner and pairing to Bluetooth EVERY MORNING. Now even that’d doesn’t help. Additionally, if you don’t integrate a credit card processor through Lightspeed you will be charged $200a month!!! However, a processor is not available through iPad so now we have to invest in other equipment to prevent charge. If your offered an option without make sure you get a contract otherwise any changes or new charges they want to make they will make them. I will say the star of this company is their customer service over the phone who go above and beyond; I’ve experienced a couple bad apples which is the exception and they will call back as soon as you enter a rating via email. But you will never be able to get your account manager on the phone to have a smooth conversation, everything is via email.

I’d rather use a stone tablet and a chisel

This system is trash the “support” is trash. Do not go with lightspeed. 0/10

I think 2.2 stars from 156 reviews, (157, I believe, with this one) speaks loudly for itself. If you don’t have a brand new iPad, this app will not save more time than walking to the computer and doing it there, payment terminal or no. It takes 4 seconds to type two consecutive letters on an iPad with nothing else downloaded on it that was purchased 3 years ago. The brand new Ipad we got works slightly faster on the app but is still noticeably latent. This app needs to be streamlined and made to work better on older devices to get a better review, as it does nothing I can’t on the computer and mobility is not worth the time in my case.

This is really annoying!! I can’t change unit cost when I making purchases order!!! Don’t you know unit costs change time to time? It used to be changeable from the P.O. page. Please get it back!!! Thanks

The app is only part of the problem. Lightspeed is buggy, clunky and unreliable. Plus their support teams are terrible. Unhelpful and unresponsive.

I’ve been a Lightspeed user for years and now I can’t log into my app since the last update and I’ve been on phone hold AND chat wait queue for over 30 minutes. Customers have come and gone and I CAN’T MAKE SALES. Where is your support staff???

DO NOT SPEND A SINGLE DOLLAR ON LIGHTSPEED SOFTWARE, HARDWARE & SERVICES. Was a Lightspeed customer for the last 3 years, we had their software for two different stores, but now we’ve had enough. NO MORE!!! As a small business in the retail industry, you need software and hardware that is easy to use and reliable, I can fully declare that Lightspeed is neither but especially IT IS NOT RELIABLE! Here’s why: Hardware & Software: The receipt printer & barcode scanner consistently disconnects from the Lightspeed iPad app. They are not reliable, from the beginning we had problems with hardware, as they often had to be reset, restarted or reconnected somehow through Bluetooth or wifi. The first year we called tech support at least 8-9 times for similar problems with both scanner or receipt printer. Enough times, that we learned how to troubleshoot these consistent problems ourselves. RED FLAG NUMBER ONE. Troubleshooting became the norm in the mornings when we came into our stores to open. However, we recently were forced to sign up for Lightspeed Terminal (credit card machine, processed by Stripe), we used Square before this. (More on this later) Unfortunately, after installing the Lightspeed Terminal hardware connectivity became an even bigger issue. It kicked out other bluetooth connected hardware devices quite more frequently, especially the scanner. HUGE HEADACHE! Called tech support for this too, offered surface level solutions, but ultimately, added another morning ritual tech support self diagnoses to a list we already had. RED FLAG NUMBER TWO. Connectivity: The image they sell to you on their website is a sleek, easy to use, modern, experience that helps you organize your inventory on your iPad. Supposedly, everything can be done through your iPad. FALSE. The hardware they recommend is outdated. To print price tags for your inventory, they sell you a ZEBRA ZD410 or now similar devices. This also had to be reseted quite often to print price tags through the iPad app. Our experience improved only when we brought in a separate MacBook Pro to handle back of house price tag printing, their web version of Lightspeed is more reliable, more on this later, but that is another added hidden investment. RED FLAG NUMBER THREE. Customer Service: After being forced into subscribing into Lightspeed Payments, we called customer support 7 times for help in switching bank account information for deposits of our store sales. They hey made the process so difficult a

Since day 1, 5 years ago, we’ve had nothing but issues with not only their platform, but the entire backend of the company. You’ll have to become your own *help once you choose Lightspeed. We left clover thinking they had issues and now we are contemplating another transition. Hope this helps other business owners looking for a properly working point of sale system!

Lightspeed is great for our store needs, but the app is wildly awful. We have to delete the app and redownload it almost daily just for the app to work at a normal speed. It constantly disconnects from our lightspeed provided hardware and this is another reason we have to delete the app, restart our iPad, and redownload the app on a regular basis.