Lightspeed Retail POS (S)

This app is always crashing and causes our printers to not be found when printing tickets. This causes a lot of issues when we are busy as we miss orders when the printer doesn’t print.

New company takeover. New Higher fees, misleading contract, low quality hardware they force you to use, disconnects after 1 or 2 transactions on both terminals, Horrible customer service. Biggest regret of my life. Held hostage with a three year contract. Ruined my business.

We run a restaurant and this app does not work well most of the time. It crashes repeatedly and has frozen in the middle of transactions. Customer service is pretty crappy as well because you can never get ahold of someone when you need them. 10/10 do not recommend!

Constant card-reader disconnections on all of our terminals. This has been an ongoing problem for more than a year, and their barely intelligible “tech support” has been worthless.

When Shopkeep used to run this App it worked well and support was good. Since Lightspeed has purchased that company the App performance is way worse. Crashing, more limited compatibility with accessories ((printers, scanners etc). And service is now terrible. “Account Managers” are overtly predatory sales people pushing for expensive plan and equipment upgrades that were never necessary before. I miss shopkeep and would dump this app in a second if there was something else with decimal quantity sales and inventory management with custom reorder points and reorder reports that export to excel (.csv)

Constantly crashes between customers. Have to close and restart it every time we wake the ipad up. Card reader and receipt printer disconnects from the app seemingly on a whim. I’ve complained to the company before and they’ve blamed it on my Wi-Fi but that definitely isn’t the problem.

Way too many problems with this app. Aggravating my employees and my customers.

Never really had a problem with shopkeep until light speed bought it. Our store has two registers and one randomly stopped getting updates one day so I tried to reset it and reactivate. That was a month ago, I’ve called and talked to people 4 different times and they can’t figure it out either. Last time I called, after 2 hours on the phone their solution was “go contact apple if you can’t download a fresh copy of the app” Please fix this or I’m switching to Shopify.

All the app does is move super slow & it just loves to crash all the time. Customer service has either been extinct or doesn’t want to help you.

Always lagging between program switches, and now crashing during the routine switches. Attempted program and device reset with no results. Trash