LightspeedDMS

App freaks out and closes randomly. Cant add photos successfully 75% of the time. Extremely slow and not efficient what so ever. Use this app for work, and it is a complete waste of time. Lightspeed, do better.

For the love of God, PLEASE add the ability to re-order/sort photos. There's so many things that are such basic coding that should be easy for dev to add, but the major unit inventory photos is such a headache. Both in the mobile app & on desktop, you cannot sort your photos. Which is extremely irritating when they just upload and are made public by file size so it doesn't keep the order you selected them in. (Go 'upvote' my suggestion in CDK Community forums! This will help get this change made! search "need ability to sort") Also, if you try to take photos for units on an iPhone with horizontal orientation rotation on, good luck. You'll get a little narrow very landscape picture because of the black bar for the camera button.. Only on Apple though. Android works just fine. I've only reported this bug 6x since May 2023, almost a year ago.... ridiculous.

While adding a photo to a job. Hands are not always free. -need to be able to take picture with volume button -need to be able to focus the camera in app

So far this app has been nothing but a headache. You would think that all this fancy stuff makes life easy, NO! It kicks you out of ROs randomly. Sometimes does not log you in, sometimes does not log you out even though you give commands to do so.

This app is horrible. For how much Lightspeed costs, which is an outlandish amount to start with, this should be the most intuitive app on the market. It lacks so many features that any dev paying attention would’ve incorporated.

Customer service is non-existent. System is unreliable and does not inform users when a task fails (no error messages, tasks appear to complete normally when they have not) Each aspect of conducting business within Lightspeed seems to have been designed to make it as difficult as possible to complete. Specific examples include: 1. technicians cannot view their schedule, can not filter or sort the RO’s assigned to them and since the first week in February ALL of our technicians are unable to login to Lightspeed at all. Management still has not heard back from customer service. 2. When scanning parts to update inventory you can not verify the part’s location. Therefore if you are scanning inventory and locate a misplaced part you must walk to a workstation and type the part number in to determine the correct location. You can not see the quantity that should be on hand. You can not verify the scan generated number matches inventory part/upc numbers. You can not assign or edit part locations from the mobile app. 3. Bin (part locations) are case sensitive and a space changes the location. Therefore RR1, Rr1, rr1, RR 1, rr 1 are all categorized as different locations. You can not manage bin locations anywhere within lightspeed. So if you change the location of your inventory based on the season or a promotion you must manually update each individual part or item’s location one item at a time. 4. There is no way to make an unavoidable indicator for customers, such as a colorful label on the name or unit or a pop up window. This would be VERY USEFUL for our hearing/visually impaired customers or if the customer left their wallet etc. 5. Customers can not have a credit on their account without their account having A/R charging authorization. 6. No way to setup a scannable discount code for military or senior discounts that deducts a percentage from the total. 7. If customers pay cash for major units (vehicles, chainsaws and all other serialized equipment) there is no option for giving change. If they are picking up parts or serviced units you can not combine the totals and cashier once. 8. Major units can not be assigned locations…. They are either in the inventory or not. This goes for units in to be serviced as well. 9. Special orders or out of stock items customers are waiting for is hidden and users must manually check the list of names one by one to see if items have been received as there is no “picking” queue or function. This function also does

This would be a great app to have pertaining to the service writing side of my job IF IT WORKED more than 2 days out of the week. Some days it loads repair orders some days it doesn’t. Will have to log out and log back in, sometimes that fixes the issues but most times it doesn’t matter. Why are there so many bugs with this thing?

Can you fix the “Your login session has expired “ problem!?!?!?

If your techs do more than just look at a work order and then work this app will be such a giant headache. Techs can't see the schedule/calendar and they can't make new jobs if something new pops up and everything single part of the job has to be an individual line item. App also glitches and closes itself constantly. Repeatedly logs you out as well.

Just like everything with lightspeed constant issues and errors. Never reliable. Pay a premium for poor product and poor product support.