Liigu mobility

Horrible customer service experience and frankly dangerous service. I was returning the car and the car switched off because I was 10 minutes late returning the car while at a busy gas station. I thus blocked traffic for about 10 minutes while I had to argue with a customer rep to turn car back on who, instead of sympathizing, kept telling me that I’d have to pay a day extra. After complaining about the experience, Liigu waived the extra day but put in a late charge that was basically the same amount. The rental experience was otherwise decent, although frankly the lack of in person customer support is just not worth it, and the keyless approach means you have to have your phone charged or be in cell service at all times to make it work. That and the horrible, stressful return experience, slow customer service response times, and lack of sympathy mean that it’s far better to just use a normal rental car service.

Compete scam. Leads you to a car that doesn’t exist and the person on the phone is useless. Then they charge you with a “no show” fee after leaving you stranded. Stay away at all cost.

I picked up my car in the middle of the night. It was parked in an unlit parking lot at the side of a hill so I had to use my phone to see any damage and couldn’t access the front of the car except by leaning over from the side. They later charged me about 200 bucks for a 1 inch scratch on the *underside* of the front bumper, plus a 45 euro administrative fee. I did not cause this scratch, and there’s no way I could have seen it except in bright daylight with full access to the front of the car and getting down on my belly. Its a ludicrously stringent policy and they probably choose dark parking lots just to make it easier to overcharge people for damage they didn’t cause. I won’t rent from them again and recommend you don’t either unless you want to get charged for damage other people caused or for every tiny scratch from gravel or the like.

Multiple failure to connect. What a nightmare! Love everything about it except app couldn’t connect multiple times in remote locations! Please reach out and I will explain

Easy to use, reliable, and intuitive.

I used Liigu to rent a car while staying in Estonia for several days with my partner. It was my favorite car rental experience. No waiting, great customer support and a brand new car. Can’t recommend it enough.

After leaving the airport the app didn’t work again. Could not travel to anywhere where we would not get phone connection or we would not be able to call customer service to get them to remote unlock. Never ever use this rental company.

They are trying to charge us for damages that we did not cause. I have sent them photos to prove this from drop off, but they are still trying to pursue us with threats.

Charged for a tiny surface level scratch on plastic. The car was full of stickers were they charged other costumer for other tiny damage. Clearly, the business model is to charge every costumer 100-300 € for regular wear and tear. Not worth it. It’s a scam.

Corporate racketeering classic, said I damaged the car and wanted to charge me an extra 220 euros. Luckily for me and unfortunately for them, this has happened to me before! So I had taken a video before taking the car which shows the damage was already there! Disgraceful behaviour as always from rental companies. Response from developer is misleading, have received no further communication from the company after taking the money from my account. Misleading response from the developer. Have had no further communication after submitting evidence and they have yet to return the money which they decided to take from my account!