LinkBluCon

Your LinkBluCon app is useless if the equipment it is designed to work with doesn’t work as it is supposed to. I went for months not being able to use the NightRider because you failed to upgrade the device to use FreeStyle’s with an expiration date after 9:40:2023. Now either it has failed and you are reluctant to admit. I have tried all of the suggestions you have sent and none worked. The NightRider is essentially a piece of junk,

....but won't work with Freestyle Libre 3 sensor- was excited to use it! but doesn't support my sensor. site is a bit clunky-challenging to use-finally made purchase but only to find in didn't work-cancelled subscription -they got my 10 bucks! wished it worked!

Wasted money on this device, constant issues and battery barely lasts 2 days max.

I blew $150 on this thing, and it never worked. After going back and forth with support, they finally admitted that it does not support the current version of the Libre 2 sensor, even though it is advertised as compatible. In spite of this, they refused to offer a refund and just stopped answering my emails.

I have been using the Blucon for almost a year but it last November 2022 and recently I’m getting an orange banner that says status unknown and the battery signal keeps telling me that the battery is low or to change the battery. I’m using Sony batteries I contacted through the app to Ambrosia to tell them about my problems. They sent me an invite for a test flight, but did not send me a pass code so I could sign onto the app therefore the app TestFlight cannot troubleshoot the bugs that are in your app for the Ambrosia link Blucon and I was on a chat with someone from Ambrosia but I can’t find that chat site any longer and someone from Ambrosia sent me an email told me not to change the battery. A few months ago Ambrosia requested me to send them the device and they would send a send a new one, instead they sent back the old device and said nothing was wrong with it. I bed to differ, either it’s their device or their app or both. $150 down the drain I am fed up with Ambrosia customer service.

Waiting for new L2 app update. Only works after the update, so not working now.

Device does not work and customer support is nonexistent

I bought mine over a ear ago. Right out the box it worked fine with my iPhone 13 Pro Max phone. I use this with a Libre 2 sensor. I did try using the Libre Reader device. The Reader worked fine as long as I remembered to take it with me all the time. I would forget it on my way to work out picking up lunch somewhere. I went back to using my phone app and wanted something that made the Libre readings send to my phone like the Dexcom does. My insurance refused to give me the Dexcom option so I bought theBluCon Nightrider to try back in 2021. It worked great for all of 2022. Since March of this year I have had issues with it not connecting to my phone or it will connect but not show any of the readings from my Libre2 sensor. Sometimes the Libre2 sensor stopped working so I would remove it and put on a new sensor. The BluCon still doesn’t work all the time still. It’s out of warranty but support has been great working with me. Reboot your phone and disconnect Bluetooth and have it forget the BluCon then restart your phone, put a new battery in the BluCon then reconnect it and the Libre2 sensor and pray the BluCon works. It doesn’t till after the 6th time if I’m lucky. It knows when the 1 year warranty runs out.

Bought this horrid product, begged tech support to fid it. notjing but constant errors. I sent no less than 30 emails to support, and even got someone on the phone once.. I tried to return it from the beginning, but they do not refund anything they say they accept returns, but in practice they do not. They stall you and string you along until you can no longer dispute the charge on yoru credit card, then keep your money. This is a terible product, and a terible company.

My BluCon has been searching for my Libre 2 since the new update of Jan.27/23 There goes another battery… and it’s still not connecting even after deleting app, reloading it. I am regreting spending the money on what I thought would be a useful tool. Do not purchase.