LiveChat - Support & Sell

Customer service chat

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LiveChat is a customer service platform that delights your customers and fuels your sales. Support customers on the go with LiveChat and offer a superb customer experience at all times.
Never miss another chance to connect with customers! The LiveChat mobile app is with you whenever you need, and works seamlessly even on poor internet connection. Customer support was never easier.
30,000+ companies around the world can’t be wrong!
Powerful customer service software close at hand:
- Customer details
- Incoming message sneak peek & ready-to-go responses
- Multi-channel support
- File sharing
- In-app and push notifications
- Agent list with editable profiles
And more!
_________
Install LiveChat to:
1. Solve customer problems in a flash
Instant answers in real-time. Fast for your team, fast for the customer.
See what customers are typing before the message is sent. Use ready-to-go responses for repetitive questions. Speed up your customer support with ease and boost customer satisfaction.
2. Support smarter, not harder
Make the most of automation.
Use automated greetings to recommend products, make announcements, and engage customers based on their behavior on the website. Streamline your customer service automatically routing chats to the right teams.
3. Solve tickets anytime, anywhere
Manage complex cases inside your iOS app with our built-in ticketing system. Reassign tickets between groups, keep all open cases in a specific folder, and find the ticket status in the blink of an eye.
4. Close more sales
Collect and qualify leads without a hitch and boost your sales opportunities.
Engage prospective customers while they’re still on your website. Support customers throughout their buying journey to improve customer experience and increase your sales.
5. Cut costs
Increasing headcount is not the answer.
Scale your customer service the smart way. Improve productivity with powerful features.
Offer customer support to several visitors at a time, and reply faster, keeping customer satisfaction high.
_________
Install LiveChat on your mobile and improve your customer service in minutes. Support your customers wherever you are to offer a superb customer experience at all times.
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Скриншоты

LiveChat Частые Вопросы

  • Приложение LiveChat бесплатное?

    Да, LiveChat полностью бесплатное и не содержит встроенных покупок или подписок.

  • Является ли LiveChat фейковым или мошенническим?

    ⚠️ Приложение LiveChat имеет низкие оценки и отрицательные отзывы. Пользователи, похоже, недовольны его качеством или функциями.

    Спасибо за ваш голос

  • Сколько стоит LiveChat?

    Приложение LiveChat бесплатное.

  • Сколько зарабатывает LiveChat?

    Чтобы получить оценку дохода приложения LiveChat и другие данные AppStore, вы можете зарегистрироваться на платформе мобильной аналитики AppTail.

Оценки пользователей

5 из 5

1 оценок в Новая Зеландия

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История оценок

LiveChat Отзывы Пользователей

If you edit a chat, it will send without the edits

Mdaudi on

Соединенные Штаты

I’m not sure what the glitch is but if I edit a canned response, it will often revert to the unedited version when it is sent. This has been highly problematic.

Open Ticket from Email does not work

DarrenDK on

Соединенные Штаты

This is infuriating. I get a status update on a ticket email and I click the “Open Ticket” link. It opens the browser and of course the url doesn’t include any auth provider hints like “hey, this guy signs in with Microsoft” so I have to click Sign In with Microsoft. And of course it doesn’t include the login_hint parameter or otherwise the logon=prompt parameter which would instruct my browser to suggest Microsoft accounts my device is already signed in with, so I have to enter my credentials manually like a barbarian. Finally, once the auth flow complete with MFA is completed I’m dropped into the chat area of the app instead of the ticket because the devs couldn’t be bothered to maintain the redirect path in the state query param. It’s a nightmare. We’re switching to Hubspot. Their app does not have these auth problems.

Sign in with Microsoft doesn’t use device accounts

DarrenDK on

Соединенные Штаты

The app doesn’t remember your sign-in account/preferences when you use Sign in with Microsoft. This is a 2 part problem. 1. It doesn’t remember that you Sign-in with Microsoft 2. When selecting sign in with Microsoft it requires you to re-enter the username every time. All the devs need to do is pass along the prompt=none or prompt=select_account query parameter

Auto Correct Does Not Work

TO THE MOOON on

Соединенные Штаты

Autocorrect or using punctuation messes with everything that is typed using the Helpdesk functionality. You cannot make a single mistake or change anything or else multiple words just disappear. Making responding to emails virtually impossible to do.

Latest version glitches

Clif On iTunes on

Соединенные Штаты

The latest version glitches with notification errors CONSTANTLY. Very annoying!

Apple app version is so different from browser

Sarah.N.C. on

Соединенные Штаты

I recently upgraded my imac and redownloaded the livechat app. I guess it had been a while since I've updated the app because it has become so vastly different from the browser version. The app is all white and sterile looking. It makes it difficult to identify different sections. I really liked the orange, dark gray and light gray used to break up the app sections. I haven't been able to find the chatter's infomation like I can on the browser version. Their location, local time, current webpage, what device they are using is not available when you are chatting with them. The settings are really tough to navigate. I really liked how things are broken into categories/sections on the browser version. I thought the older version of the app was perfect. I understand the need to update and redesign things though. I think adding some color back to it and reinstating the chatter's general info would really help it out.

Text box in Helpdesk tickets is infuriating

DarrenDK on

Соединенные Штаты

Please fix the text input on HelpDesk tickets. It won’t let you enter a single quote. Also, when I click open ticket from emails it brings me to chat instead of the ticket. Get it together guys.

Great communication tool

MDCTravis on

Соединенные Штаты

It’s a great way to allow customers to reach our people at anytime of day. I look at it and treat like it was an incoming call.

Consistently Getting Worse

solarsailer on

Соединенные Штаты

The old app was perfect, this “lite” version is more unusable with every update. The most basic functions are broken. When you get a chat and you tap the text box to start typing, the entire screen shifts up, hiding everything except the bottom pixel rows of the screen, as if the chat has just ended. You then have to quit the app and re-open it just to access a chat. When using a paired bluetooth keyboard, pressing “enter” does not submit your message. You are forced to manually tap the blue arrow send button with a finger to send messages. Why? This is a chat app, people use physical keyboards. Why is there only light mode and no dark? Why is it so hard to create a ticket for a chat, or to see which agents are online, to view customer visited webpages? I could go on and on, but the bottom line is that this app is bad, the devs flood the reviews with fake positives, and they reply to any negative review with platitudes while changing nothing. You make my job infinitely harder, to the point where I just use the desktop site (which annoyingly tells me constantly to use the broken app)

Router issues

ghjjknh on

Соединенные Штаты

My chat has been redirected to another place, guess my live chat have been hack and I will like the official live chat to help me investigate this issues because a lot of my customers are complaining meanwhile I’m not the one talking to them on live chat

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LiveChat Установки

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LiveChat Доход

30дн.

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Информация о приложении

Категория
Business
Разработчик
Text
Языки
English
Последнее обновление
2.30.3 (2 недели назад )
Выпущено
May 15, 2020 (4 года назад )
Также доступно в
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Обновлено
4 дня назад
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