Lutron RadioRA 2 + HWQS App

Please modernize the app

After spending $$$$$ installing and programming this app needs a lot of work. Haven’t had a update or new look for a modern time

Poorly designed, unable to be modified unless by your licensed electrician at their rate, which means you’re paying an electrician’s rate to change names inside of a crappy iOS app. Utter scam and the next electrician will be paid to remove Lutron entirely from my life.

When trying to add my RadioRa home setup the app gets to the screen to enter the setup code from the bottom of the connect bridge but when I tap the link to enter the code the screen flashes and I get an unhelpful error that the accessory can’t be added. Please provide better direction on the issue.

For years now, the app will at times fail to load repeatedly. I have to delete it and reinstall it. Please fix the issue. It happens on ipad and iphone

It’s really cool how the app lets you see what lights are on by clicking the current lights on section, it would be awesome if you guys could add what rooms are on from that view

Please do something about your bad app, instead of sending a note saying thank you for your response. I spent $65,000 on a Lutron lighting system, which works great. But trying to control the system with the Lutron app is a complete and thorough waste of time.

This app could be really great, but it is plagued with issues and inadequacies. This is appalling considering an RA2 system is very expensive. 1. The app routinely fails to connect after returning to use, and presents the user with a Retry button. Hint Lutron: DO THE RETRY YOURSELF. This is the ONLY app I have that routinely fails to connect upon returning to the app. 2. It is not possible to sort Favorites (Widget or HomeGlance), short of deleting all of them, and re-adding them in the desired order. This is just lazy programming - there are well established paradigms for dragging list items, and maintaining sort orders. This feature used to exist, but Lutron removed it. 3. It is not possible to sort Favorite Devices, short of removing them and re-adding them in a desired order. 4. On an iPad, a full 50% of the space is wasted for background. The usable area is a small scrollable list of rooms, and icon buttons. 5. The icon above that box - the # Lights On button indicates every load that is enabled, and clicking it brings up a very small window showing buttons for all those loads. For large homes, this is can be a huge number of icons. Find one you want to turn Off is tedious, and that "shortcut" is more cumbersome to use than just scrolling the list of rooms. These should be sortable. 6. There is no way to disable always-on loads from the icon mentioned in (5). The app should provide for the ability to mark loads as "Don't Show under Lights On". 7. There are too few icons for loads. There isn't even a Fan icon, despite Lutron having a Fan switch compatible with RA2. Seriously!? When did developers just stop caring about the quality of their work?

The “adjusting” functionality has no timeout, so when troubleshooting a bad connection with a device, if you end up in the adjusting phase, the app gets stuck trying and must be force closed. No error handling or timeout. Not sure who developed this app but they apparently don’t get basic UX design principles.

Unable to edit button 24 (On button) on an HWI keypad using the Lutron Connect application. Editing button 24 (On button) always edits button 23 (Off button). Editing button 23 works correctly. The integration report shows buttons 23 and 24 correctly. This occurs in the most recent version as of 2/13/21.