Macquarie Authenticator

This authenticator app is pure rubbish. Cannot log into my account with ID and password I have on record, rendering my account useless unless I ring up and sort the mess.

So much safer than multi-factor authentication via SMS.

This is a brilliant security measure to ensure my banking is protected. I get notified of big transactions and any unusual activity, and I have to approve which puts me in control. I love it!

I have tapped on ‘verify it’s you’. A message comes up to Enable push notifications. However in my settings, the Macquarie Authenticator app does nod appear. So I can’t turn the notifications on. I have deleted and installed the app multiple times and still nothing.

Trying to get a rate review and QR code system does not work. This bank used to be good for competitive rates. I had a number and could call someone. They are now getting more evasive and complex and harder to get competitive rates. My broker indicates there are better deals. Next interaction will be the transfer notice from my broker.

Some executive somewhere was convinced Macquarie needed their own authenticator. This person was an idiot

As others have pleaded, at least allow Microsoft or Google Authenticators to be used instead. Why you'd waste customers' and shareholders' resources supporting you're own even if white-labelled version I do not know. You're a bank. Stick to bank stuff.

Every other banking app is able to integrate authentication into their main app. This app just takes up space on my phone. While I’m at it, if I need to reset my permissions, it’s not possible to re-enable notifications without deleting and reinstalling the app.

I have a suggestion regarding the app. It would be great if it could be integrated into the Macqurie mobile banking app, or if users with a technology background could choose their own authentication app. I understand that security is a concern and not all users are tech-savvy, but providing this option would be beneficial to those who don't want to download an additional mobile app.

Authorising or making a payment is not intuitive. Screen closes when reading text message with confirmation pin. Macquarie services are normally good, but this app is not user friendly at all. I understand increase security measures, but this app needs more work.