It’s okay
The app is okay - when it works. I recently moved back down to Dumfries so was happy a local company had a cab app. It is helpful to be able to hail a cab when you like without the awkwardness of phoning an operator and going through that rigmarole that can be very off-putting. The thing that bugs me is that during “busy” times (7am-10am, 3pm-8pm and the entire weekend) you can’t book but if you call McLeans they can usually find you a cab with a 10 min wait - it would be great if this could in turn be done for the app. Likewise, you cannot prebook for these “peak” times but again if you ring them it’s no bother. I just tried to book a cab for next Friday at 6am and it looked like it would’ve went through OK but for the 8am slot I couldn’t. For cab companies of similar sizes anywhere else I’ve ever been (Glasgow, Edinburgh and towns across central Scotland). I understand them not having the app up and running for late night pickups outside the venue but it’s annoying that it just does not work at all during busy times.
