Mears Taxi

Very professional

I had heard that Mears taxi service was a good service. I downloaded the app because it seemed more convenient. When I went to reserve a taxi once I got to the airport, it said it wasn’t able to make the request. Later on my trip, I tried to request a taxi using the app to take me from one hotel to another, but I never got a taxi. The only reason I was able to get back to my hotel was that a taxi showed up for someone else and was able to take me. The worst thing was I had made a pre booking for a taxi to take me to the airport and I had made this booking about a week in advance. It showed up in the app as a pre booking but after 10 minutes of waiting I decided to call to ask where my taxi was. The customer service rep then told me the app doesn’t do pre-bookings and that this booking was never in their system. She then said they would send another taxi to get me. Luckily I still had plenty of time before my flight but if I had reserved it for later, I would’ve had other issues. The driver was fine and I was able to get where I was going quickly all 3 times but the app and the service not related to the drivers, was terrible.

App does not work more than half the time and have to call almost every time to verify booking

I am returning to calling. The app sent my driver to a location almost a half hour from where I was waiting. I left a note in the app with the correct location, but the driver never received it. Thankfully, she called so I gave her the correct location. Mears then sent a closer driver so I only had to wait an extra ten minutes instead of thirty. I then noticed that the app has not been updated in three years! Apps need frequent updates to keep running effectively. I will return to the app whenever it gets updated to see if it improves.

I downloaded the app, to try and bypass phone wait times. I attempted to schedule our ride for the next morning and was prompted “unable to process due to ugh demand”… well we’re at DisneyWorld, I wonder if it’s ever able to process. So. We made a phone call again, waited, I spoke to a very nice call service employee, scheduled my ride for the next morning.😃 Next morning we see buses to Animal Kingdom leave as we walk to our Taxi meetup spot, not worried cause we’ve scheduled our ride the night before right?… wrong.. we showed up at 6:50 to our meetup spot. No taxi. I walked up to a Mears Taxi Shuttle that was present and informed him of our situation. He said “you see that green color on the screen? That means no one picked up your ride appointment.”….😒 So we weren’t informed that we had no ride being provided to possibly make adjustments. This is my experience with Mears Taxi. Would not recommend, will not try again.

I don’t really understand this apps purpose. I ordered a cab and it says it can take up to 5 minutes to assign a cab and after 20 … nothing happened. Called the company and they said my order was registered but could not give me a time. Ordered an Uber instead. Walk outside and they have a cab just sitting there waiting for people. Stupid.

I was quoted 50 dollars at the airport booth by a young lady to Winter park, she gave me a piece of paper told me this is your driver, who was right next to me,, 15 minutes or so later we arrived and he said it’s 70.70 plus tip, I called the office talked to Nelson , 10 minutes later I ended up paying the 70.70 dollars, never again, no body cares.

I will never use this company again. Upon arriving to Disney, I expected to see the Disney buses from the past ready to take me and my friend to our hotel. Once I saw MEARS had replaced that system, I assumed it would be relatively the same. I was wrong. We had to schedule our bus from our hotel to the airport at the beginning of our trip, before we had any idea what our schedule would be the day of our return. We were five minutes late to our pick up (a Disney bus ran late), and the bus had already left. I called and they made me a separate reservation for thirty minutes later…. The bus never showed. We ended up just taking a taxi. It made for a very stressful end to our trip. I expected much better from a company involved in the Disney experience.

Mears touts their app as the way to “save time” by ordering ahead. What they fail to tell you is that if you reserve a taxi on the app there is no guarantee that one will actually show up. When I called today to find out why the cab I booked 5 hours in advance never arrived I was told (by a “customer service supervisor”) that they would send a cab when they got around it and that reserving a taxi on the app doesn’t mean that one will arrive when you want it. “We’re not Uber or Lyft. We don’t just send a cab whenever you request one” was the direct quote. So, essentially, this app is as useless as the company in general. Go with Uber or Lyft and save yourself a lot of trouble.

Mears advertises their app heavily in their cars and while you’re waiting on hold. Don’t fall for it. I used it, like a sucker, and when I called them after waiting 45 minutes, the nice person on the phone said the app was flaky and that it’s safer to just call.