Medcom Mobile

This app is so bad, they’ve even disabled their “rate this app” function on their mobile app.

The app is not loading my account but it shows the activity

The app is not user friendly and oftentimes receipts get lost somehow. A difficult process altogether. Thank

I do not like this new app at all. It was a lot more user friendly and easier to get the information that I needed before. I am very disappointed with this change

It’d be great if when you submit a claim that they would respond. Or, when you call OR email through the app they’d respond.

I can’t stay logged in & I can never find the info I need. Ex. I get an email requesting more info but the app shows everything as paid - requiring no action. I always have to call to figure out what is going on. And maybe it’s just me but nothing I’m looking for is where I’d expect to find it. It’s like my kids organized the app. Very frustrating all around to say the least. I find 24hr flex easier to use & their customer service is much nicer & more willing to help.

My employer switched over to Medcom probably because it’s cheaper and I have never had so many issues. The app is just like the website so why bother. I have had an FSA card for four years and have never had an issue with it and it’s only 1/14!!! My plan started on 1/1...and all I’m trying to do is order contacts. So not only did it take two weeks for my contacts to finally ship, but now they are telling me without proper documentation I will have to repay them for my contacts because they were not approved. Whatever, I’m canceling my card after this, I would rather pay thousands out of pocket than deal with this for a whole year.

I wasn’t really too sure on what to expect from the mobile app. After installing it, I’ve been pleasantly surprised. I’m able to see all recent transactions and view what may have been declined and why.

The app doesn’t always save claims even after the “success” page. Unable to upload full pages of receipts, it has to be broken up into two pictures and then rejected.

The app works however it may be the company’s lack of technical ability to process claims. Have tried to submit a claim 3 times and the app doesn’t allow you to write notes or get notes on status from the company. It could just be horrible customer service or the application doesn’t capture the needed information. Regardless, there is an issue and the company has zero interest in providing good service.