Meralco Mobile

The app and the website are not letting us to log in anymore. It just keeps going back to login page everytime we sign in to our account. The website and the app is not properly working as we checked the page source has an error. It needs to be attended by their IT department for some fixing. Hope it will be sorted soon!

I can understand why this app is only getting 1* ratings because the sign up process is horrendous and probably one of the worst I’ve experienced. You can only sign up if you have a social media account. What about all the customers out there that aren’t on social media? So I used an old google account to sign up as it’s the only one I had and now the name on my Meralco account is populated with my gamer tag from a decade ago and the email address is one I barely use anymore. Where’s the option to sign up with a username and password or email and password? There were supposed to be 3 steps to the sign up process according to the first screen but as soon as I completed the first screen it said I could now log in as my google account had been linked. Tried to log in and guess what? My password was invalid because we’d never got to the create a password part of the signup process. Went through the process of resetting my password and I was then finally able to log in. Contacted customer services via the chat to an agent feature to try and get the name and email on my account changed but they were useless. The app itself is probably pretty decent but there’s some keys features missing from the sign up process which tells me testing during the development phase of this app was very poor. I review businesses and their products as my day job so if you want a full review of your business let me know how to contact you because as it stands you’ll continue to receive 1* ratings and I’d recommend people avoid using this app in its current state. Salamat po!

Trying to register and app is saying that my kwh and bill date is invalid! I only got the info from the bill received and yet it is invalid? This is a waste time foe consumers and waste of money on Meralco itself???

Useless crap app

After entering my password, the program suddenly shuts down not letting me see the result. Please fix that.

A prompt from the app saying that the Meralco App does not support the log in option. Fix it plus give us other payment options.

Too much frustration on registration.

Putang inang app to basura. Walang kwenta

Can’t even register our account.

keeps saying session expired - looping back to login page, when you login to web based app and change the password it will not allow you cause your account is linked to google or fb, so no way to change password then you’re stock on using web based app since the app itself won’t let you in and keeps stating your password has been expired, what a trash app and still occuring. it’s nice to have this app however keeps on logging off even if you just logged in, I re-downloaded the app and still same issue, I hope you can fix this, issue was not resolve and it’s getting annoying