Metro Bike Share

I tried to close my account since I couldn’t find a missing bike or returning it. I just don’t think it’s a good idea to use the Bike Share in Los Angeles. Please be careful with using this app.

Everything went well until I couldn't log in to my account, saying, “Invalid login. Please try again.” I tried resetting my password, but they told me to contact customer service and said there was nothing they could do! Please fix the issue LA Metro Bike Service!

The first couple rides I had some issues parking the bike back in the dock and had to contact support for help. After that I got the hang of docking slowly but firmly for the three beeps lol!! Since then it’s been smooth sailing. Parking is limited where I live and I often have to park a 20 minute walk or more away. Accessing the bikes makes it so much easier and faster, as well as zipping around town for various appointments. Took me a minute but now I love this service.

It’s such an unreliable buggy app

I can’t even explain the problems with the bike share/LA metro ****show system I’ve been having. As much as I want to use the metro trains and bikes, the system is too dysfunctional for me to wrestle with.

Took a trip with metro bike share, and returned the bike at the dock. The bike locked into the dock, but did not beep. Obviously I couldn’t get the bike back out, and I couldn’t rent another one because the app thought I still had a bike rented. No one responded to the phone, email, nor text that I sent to metro. I’m still being charged for this ride as we speak with no recourse - I can’t get in contact with anyone. Thank god for some kind strangers, otherwise I’d be stranded miles from home Just buy a bike, no one cares enough about this service to make it functional or safe.

I and my son were visiting LA, and got wanted to explore the city without paying a lot for micro mobility options, after spending $16 for 10 minutes of riding 2 Lyme scooters. We have discovered Metro City Bikes offering full day of riding option for only $5 per bike! We rode for 20+ miles around the area and saw a bunch of places using e-bike models which were great for going uphill. Using the app is straightforward, phone number + CC/ApplePay is sufficient to register and start riding in a few minutes. Finally returning the bikes to a station and locking them we realized our trips were not ending due to the station being offline. That required a tech support ticket communication, with the picture proof of our returns to get unlocked virtually out of the prior trip. Tech Support was quick to communicate and resolve the issue, but I wish there were less duplicate emails being sent by the system. Ideally there should be more e-bikes available, and also knowing the battery status through the app would eliminate depleted battery surprises if need to cover many miles.

This is an amazing city service but needs more electric bikes rather than manual bikes due to hills

in Earth Day they said the road is gonna be free for 30 minutes. I took the bike for 15 minutes or 14 something like that and they charged me for the whole trip and they was even asking me and they return the bike before the time ends by 5

I used it the day before yesterday bought 5$ pass, used 75 minutes in total, today they changed me 4.5$more for no reason. I need my money back,do not link your bank account to these apps.