Middlesex Savings Bank

Check deposit feature is extremely difficult to use, aligning camera on check is near impossible as it registers and moves in random direction when moving the phone and check around. For someone that strictly uses online banking almost worth it to move to a new bank altogether.

Seems ever since iOS 18.1 it has some sort of memory leak and is using a lot of battery even when not in use.

Since the last update this app is complete junk!!! I have always deposited my check through the app. Not anymore since the update I cannot deposit my check. Third time. Same junk. Don’t know what they did but it’s garbage I deleted it it so useless.

Since the last update I can’t find the menu to log off. I’m hoping just closing the app automatically logs off. Feels very insecure.

I have so much difficulty accessing the menu since the last update. The app has always been rather clunky, but now the messaging bubble appears right over the menu, and hides access to services that seem impossible through any other method. Paying a loan, essentially moving money from checking to the loan account, is no longer an option without access to the menu, as there is no other way to do it that I can figure out.

This app is terrible. Did one unqualified guy work on this by himself? That’s the vibe I’m getting.

App is pretty awful. I only use it to make mobile deposits and it keeps rejecting checks for bit having ‘for mobile deposit only’ endorsement despite it being on the back. After two or three times of trying, I completely give up. It defeats the purpose, and whoever developed this app is not doing their job.

The Deposit Check feature does not work as well as it used to - repeated errors that it can’t find my endorsement, that it’s missing the mobile deposit phrase when it’s there. It should not be this fussy! Sometimes it will work after multiple tries but I’ve also given up and had to drive to the bank. Please improve this!

I love the bank but the App is poor. Just keeps denying the photo of the deposit check… I can’t walk very well and to have to go down to the bank is challenging. Does not appear to work with the IPad…it used to.

Recently, i have not been able to deposit my paychecks using the app. The app claims that i have not endorsed the checks, even though the photo clearly shows the endorsment. I suppose i'll have to go deposit it manually.