MK Connect

You can’t relay on it, every time there is something that doesn’t work, sometimes the drivers are 15 minutes early, sometimes it’s 20 minutes late, and the app send you the delay notification really late so it is useless, if it would work it would be a really good service, but it doesn’t properly, if you have problems neither the drivers neither the call centre answer, or you have to wait for 10 minutes or more. And they even charge you 1£ if they are not on time because the app doesn’t work.

Just throw it away, fails you when you need it the most. I wish there were stars lower than 1.

Unreliable service

Very good service timing getting better too

It will great and useful if it start from 5 am to 11 pm

always late never on time

Firstly the pickup time is usually abnormally long. Also, if you were given an estimated pick up time, and you start doing other things to meet up with the timing, the estimated time may change to earlier. And the driver will only wait 2 mins even if he is picking 15 mins earlier. Example: I planned to drop kids off in school 8:00am before heading to work. So I booked a ride with estimated pickup 8:17am. The ride arrived 7:58 and waited for 2 mins before leaving. That is 17 mins early. It is tough to work with such a wide change in timelines. Secondly there is no estimated final destination arrival time at the point of booking. The arrival time you see on booking is the time the driver will be arriving to pick up point.

This service is of no benefit to those trying to get to work, college or school. It replaced the bus service I once had where I live. It’s very difficult to get a booking due to high demand and the app is inaccurate in informing people when your driver will actually arrive. When you get in the vehicle it’s impossible to know when you will actually reach your destination. I’m rarely ever on time for work. The service has been running since 2020 and it’s not getting any better. I miss having a reliable bus service with a timetable and affordable ticket options. There is not even a day pass option for mk connect unlike for Arriva. I’m sure the service is saving the council money, but at the cost of other peoples’ jobs!

Better than a taxi

How come I’ve been sat here over 1 hour trying to book a connect. This is not the first time happening, it’s happened over 11 times in the past two weeks, till the point I’m extremely disappointed. I’ve been sing mk connect for the past 4months and that issue is too frequent for me. There’s clearly a high demand for it, so provide!