Mobile Facilities by RealPage

This app is constantly crashing, won’t let you log in and just spins trying to buffer. It doesn’t synch and frequently needs to be deleted and reloaded. I need this app for my job and it’s frustrating when it isn’t working. Seems to be an issue for Android users the most. My manager reached out and entered a support ticket with no resolution.

When doing inspections, the app tends to crash and close out. Which is a hassle.

I believe a lot of employees are going to refuse to work for companies that use this type of clunky software…

Displays terrible, clunky and display is narrow

Signs me out too often, super buggy and not one time have I ever received a notification. Would not recommend anyone to use this

The current maintenance tracking process, especially through the mobile app, lacks the functionality and seamless experience offered by the desktop version. While the mobile app provides a portable solution, it doesn't fully mirror the desktop capabilities, especially for users with higher access levels. Ideally, the mobile app should allow users with elevated permissions to conduct tasks just as they would on the desktop, with the only difference being the interface design. This discrepancy in functionality creates unnecessary limitations and inefficiencies for mobile users. Another key issue is the inability to create work orders or service requests directly from a completed inspection. This adds an extra step and increases the likelihood of rework, as technicians must manually create new orders after completing inspections. Streamlining this process is essential to enhance efficiency and reduce redundant tasks, saving time and effort for the team. Additionally, the system should enforce a policy that prevents non-supervisory users from assigning tasks to supervisors. Users who do not hold a supervisory role should not have the authority to assign tasks to those who are in charge. This would ensure proper hierarchy and accountability in task assignments, preventing confusion and potential mismanagement. Lastly, the system should implement a mandatory note section when completing work orders or service requests. This would enforce technicians to provide essential details about the task, ensuring clear communication and accurate records. By requiring notes, the system would foster better documentation, making it easier to track the status of requests and improve accountability. Overall, while the maintenance tracking process has potential, it needs better alignment between mobile and desktop functionalities, improved integration between inspections and work orders, a stronger focus on ensuring technicians provide necessary documentation, and a clearer structure for task assignments based on roles.

Camera and app not working or adapted to newer iPhone. Bad quality on my brand new phone.

I have never had the displeasure of using an app that crashed or reset itself as frequently as this one. I have not once ever completed a task on here without experiencing an issue that forces you to start over. Far and away the worst app I’ve ever used. Couldn’t recommend loudly enough finding a different app for you PMS needs

App needs to be updated

This app doesn’t even run full screen and the formatting looks like it was for an iPhone 4. Please revamp the app, it’s been long overdue