Mobility by Ecolane

It won't even let me register, just get an error message. I called the phone number & was told just to call for a ride. It would be great if it worked.

It will not recognize the address of destination, so my only option is to pinpoint it on their map. This has happened several times and is quite daunting and frustrating since it wants zoom in from a world view! Today of course that is what I am trying to do since it does not recognize a new providers address. It pulls up the map for a split second and goes blank. When you only have limited time to put the appointment in, this extremely frustrating. Especially since for once the provider can get you in quickly. I can call and wait on average 2 hours to talk with someone to book it. My longest wait was 4 hours. But you honestly expect people to have that much time during their day? You provide an app, it needs to work efficiently especially when you put a TIME CAP on when a patient can even enter the information!

But would like an Apple Pay option for quick or emergency situations

The app no longer sends push notifications when the paratransit bus arrives. We have checked on 3 separate phones our notification settings to ensure they allow for notifications from this app to ensure it wasn’t an error on our end. Can you please update the app to ensure that notifications are being pushed through when the para-transit bus arrives?

We tried several times to set this up and no luck. It’s an incredibly frustrating app. Don’t bother

Appears to have broken this week Can not see bookings or book new appointments A phone restart fixed all my issues

It would be a really convenient app.. IF you could actually book rides from it! Every time I try to set the time for a future ride the date and time just spins right back to the current time.

My local transit service recently discontinued a route that I used and directed to book service on this app for alternatives. App will not let me even register. Looking at the reviews, this problem goes back 1-2 years. Don’t see any reviews saying the problems have been resolved. So I guess my question is, why does this app/service even still exist if the app is unusable?

I can never get it to take me where I need. I did figure out how to get it to schedule from hub to hub but I don’t see how that is very helpful if I need to be somewhere in the middle. Then when I do get it scheduled …from the hubs in bossier for example they drove right on past me going the opposite direction and there is not a bus stop on the other side of the road.. there needs to be a routes menu or stations map for this service and I do not revenue see a live map anywhere.

This app ain’t nothing you guys should’ve said about calling or do it for 24 hours or book up a ride for 24 hours but he lied about doing 24 hours of a ride it’s only doing like five hours a ride you guys should do it you’re more hours longer than that