MODALapp

The application does not see the synth

It is great to have such an app for this synth for each of the main platforms. Unfortunately, there is no provision to import or export presets on iOS like there is on Windows.

The current version of the app on an iPhone 12 looks odd, won’t display the editor for Craft Synth 2, won’t upload samples to Craft Rhythm, and doesn’t route midi from midi controllers to any modal device, including the Skulpt and Argon8. I’m having to use a previous version on an old phone. When the app functions properly, it’s fantastic.

I don’t really like using the app. I prefer the hands-on controls of the Argon 8X but I do use it from time to time, it’s useful to get an overview of a patch, especially seeing all the mod assignments at once. I would use it so much more if Modal added iCloud support for preset import / export. Getting a USB cable long enough to reach my Mac is a real pain. If the developers read this, PLEASE add iCloud Drive support. Your app desperately needs it.

It doesn’t work and asks me to connect the device, even though it’s connected. This app needs fixing or removing altogether.

This is a great application - I use it on the Argon 8 - very handy to better visualise patches and especially sequencing. Have had some problems with stuck notes when previewing sounds on the built in keyboard though. Biggest problem is preset management. The are lots of great presets - but not arranged in any order. There’s no searchable tag on presets (most modern synths have this) - a ‘favourites’ tag would be fantastic. Also, text search on presets shouldn’t be difficult and would help a lot.

Many thanks, app crash issue with iPad orientation now seems to be fixed. Well done for getting it resolved so quickly.

Great service and great app! Quick response from support when had an issue.

I’ve had a bit of a snag with the app over the last couple of days with it not loading. I’ve been in touch with the iOS app support and although we’ve not sorted the problem, we’ve found a work around and I feel the support team at modal are on it! I just wanted to say how PLEASED I’ve been with the RESPONSE and PROMPT action from the app support. I saw quite a negative comment about customer support on the app page so I wanted to say my experience has been VERY POSITIVE and the response I’ve had has been very prompt. This is my first modal product and one of the main reasons for my purchase was the iOS editor. There aren’t many manufacturers that provide this as it is a challenge to provide a hardware editor that can be used on different platforms and devices. Especially when systems both hardware and software receive updates, a great deal of work is involved behind the scenes. We buy a synth once but these are the ongoing costs that Modal have taken on that are easily missed. Thanks Modal for a great synth, service and an iOS editor that many others didn’t have the guts to do!

Quite possibly the worse customer service I've experienced in years. Best avoid & spend your money elsewhere!