Mr & Mrs Smith boutique hotels

The title says it all ! Downloaded the apps recently and found the apps to be taking very long time to load before it goes to the main page. Utterly disappointed

Mr and Mrs Smith hotels cost a little bit less than on other websites. The secret is they exclude cleaning charges from the price per room. The website obviously does not clearly inform you about this beforehand and the hotel just presents you with a bill at the end of your stay.

We had an amazing 48 hours in Rome staying at Casacau. Pino, the owner made sure we had everything that we needed. Fresh eggs, milk and croissants were hanging on our door each morning. The location was perfect, a few hundred metres from the Trevi fountain, 10 minute walk from the Spanish steps. 15 minutes to the Colosseum and only 25 minutes walk over to Vatican City. Pino recommended restaurants for dinner. We will definitely return.

The hotel, staff and food are lovely. What the detail does not tell you is that it’s right under the flight path - you can practically see the tread on the tyres of the planes. The noise is insane and there’s no let up. Only between 2.30-4.30am. If you want to sleep, don’t choose this hotel!!!

What an absolutely lovely hotel. Great location with wonderful personal service. Fabulous bedroom overlooking the garden and cosy sofa area to relax. It was perfect for a night away. Gave us time to explore Bath and enjoy a pretty delicious cocktail on the terrace before dinner. Definitely recommend. However being made aware of the difference in car parking and room price for those who didn't book directly was a little intrusive. We are staying with you and loving your hotel, don't make us feel different.

We stayed for three nights and were a bit disappointed. The junior suite is excellent in size, but does not quite have the service to match. Generally the staff are friendly and helpful but the exterior facilities are quite tired, and in particular the two pools both need serious cleaning enhancements. They were dirty and also in need of repair. Similar some of the garden areas were below par with debris and broken glass around, and not cleared up when we mentioned it to reception. The whole place seemed under occupied (is it badly missing Russians and Ukrainians?) and the ease of getting away to the town or the nearby islands is an offsetting benefit. There are some excellent off site restaurants around, though some are super expensive, but some are very good value, with access from D resort only feasible by boat. The spa facility is excellent but for a sunny short break it seemed almost superfluous to the average visitors needs. We did not book through Mr and Mrs Smith, (but as part of a BA package)but our booking details at the hotel did have us as Mr and Mrs S clients, which is odd. We did get a tiny irrelevant local souvenir.

Recently used Mr&Mrs smith to travel to Dubrovnik. Loved the free hotel transfer. The hotel we stayed in was out of this world. As it was our anniversary we received a free upgrade. We had a slight issue on check out but the customer relations team at SmithHotels was straight on it. Fantastic website. Fantastic choice of hotels. Amazing perks and finally amazing staff.

Love the company - the curation of hotels is spot on for what I’m looking for. The app is really not up to the standard of the business. The search is glitchy. Out of 700 hotels, apparently only 7 are near a beach 🤔 filters are terrible - takes so much longer to find the kind of trip you want to book. Could be a lot better

Fantastic wine focussed boutique hotel on the Isle of Wight. By far the best on the island and well worth being listed with you.

Stayed 8-10 Feb Just to let you know that the Smiths Extra you advertise for this hotel is not strictly correct. The ‘free cocktail’ in the hotel bar/restaurant did not include a cocktail- just a house beer, glass of house wine or soft drink. Small point but a bit disappointing. Regards, Simon David Silversmith