My Flex Account Mobile

Interface is not user friendly. All transactions are marked/noted exactly the same making it hard to follow. Why have a green thumbs up for everything? Developers have some work to do

It need more inform. Maybe even a few policy details on OTC purchases. Please continue to work at making it more useful.

Every time we try and use this card it is block so my understanding it’s are money why do you block it . It’s very frustrating when you go pay for doctor visit or pay for glasses and the card is denied knowing Adam well we have all that money just sitting in here . I would not recommend this program to anybody.

I’m sitting online with customers service and they are telling me i need to download a form from resources but that is not available on the app . You need to have all the documents available for the app users that desktop users have. It’s a Mobile world now join the 21st century !

Last year the app worked much better. I’m not able to load multiple receipts at same time and the app is very frustrating to use. Very disappointing app now.

It is very frustrating with this company that they keep changing the website and the app. Every time something starts to work normally and easy another update and guess what. Does not work anymore. If you like headaches. Flex is a great one to have.

This was a very good, easy to use app, but all of a sudden it changed. There is no longer a “Submit a Claim” tab, now it’s Add an Expense”, but I cannot find a way to add the expense. The button leading to it doesn’t work, and it’s very frustrating when something that works gets changed to something that doesn’t, for no other reason than making a change for changes sake. If it ain’t broke, don’t fix it. We’ll, they broke it, and hopefully it’ll go back to the way it was, simple and convenient.

I can login via WEB no problem. APP not at all.

This app seems to work relatively efficiently, but there are a few things I would like to see to make it more user friendly. When I see claims that have been submitted, they are hard to identify, as the only information provided is the date & amount. It would be helpful to include the provider name, too. Also, I have been able to add receipts (photos) easily when requested, but it would be nice to have a simple way to add a receipt before that request is made, when I have it in hand but haven’t yet filed it. I can’t find an « add receipt » button on a claim that is listed as «pending review. »

Wish I could scan the receipt into the app at the time of purchase. Now I have to wait (and remember where my receipt is) until Flex realizes that they need it.