My Key Mobile

They tell you not to return the product without talking to them, but you can’t talk to anyone. Phone lines are busy. Please leave your name and number and will call back, and they never do. Installed the lock and cannot get it hooked up to the Wi-Fi.

This app is fantastic. Easy access to 13 different locks, shares keys and admin easily, deletes shared codes when necessary… really top notch and easy to use. Make sure the person you’re trying to share with is set up properly FIRST with app down loaded AND account registered or you get error messages.

Title says it all! Replaced phone, now unable to configure lock, have to reset lock, can’t reset because I don’t have the master code, the app clears the code!

I’m gonna be a little presumptuous and assume all these 1* reviews are from totally non-technical people and/or people that have unrealistic expectations of this app. Have you ever tried to program an unlock code in one of these deadbolts before the app? Nightmare. This app made it super easy. I can even lock and unlock the door from inside my house. I haven’t tried away from home, but I have zero expectation of that. I just want to program the code easily and this app did exactly that. I may never use it again, who knows. It did what I want. Highly recommend.

I have been using this app for over a year and so far it works well. I can easily share my ekey to my wife without an issue.

Easy to understand and quick. Just really pay attention or you may miss something

I got a new cell phone and needed to login to the my key mobile app and the forgot password link did not recognize my phone number and a new registration says my number is already linked. No link for forgot username. I called Menards where I bought the TruBolt lock to get a phone number. A quick easy password reset is beyond the developer at this moment, waiting three plus hours to make a door lock code in the application. Find a lock that does not use the my key mobile app.

I got a new phone and tried to log in and it don’t recognize my password. I did the password reset a million times and I still can’t get in. No tech support and no help whatsoever. Never buying a lock that uses this app again. Now I have an Airbnb that has the same code because I can’t change it. NEVER AGAIN

Not sure if it’s the app or the device but the app unlock button locks the door and lock button unlocks the door. Also when you remove a code the code does not remove. If I could give this zero stars I would. Save the money.

I love the app, unlocks & locks my door with no problem! It’s just when my hands are full, or if my phone isn’t on me.. I would love if we could access the app on our apple watches! Since it’s already on our wrists, it should be more convenient