My M1+

I went there at 7 and took a number but as I have prior appointment, I went back after my appointment at 9.30 pm after closing time. There weee 3 staff left and one of them assisted me to link my email so I can receive my verification code as I paid at 7 eleven and it will not be immediate and my services was suspended. Very grateful to this bespectacled staff who went the extra mile to help me. Thanks Ally

Want customers to go paperless but until now cannot get the app right. Logged out after app update. Slow to load. Graphic glitches. Data not showing. This applies to both platforms. I use both platforms. Paper bill is still better but needed to pay. It’s like paying for incompetence. Broadband is still at 2.5 gbps when others already offer 10. What a joke.

For having the most expensive plans, they have the worst software, plan options, customer service and T&Cs of any telco

Terrible service

Rose is not replying at 14dec2025 I never subscribed why I need to unsubscribe Beggar cs beggar company

the plan wasn‘t cheap and always charge a lot extra here and there?? I didn’t even apply for some extra service and charge me without any notification. So M1 this is the way you earn your customer‘s money?

App does not provide all the services needed. If need recontract, it will redirect to website. Then website sometimes buggy. Call customer service; it will be directed to a bot that does not even provide the right options for the problems you need. Service standards have dropped. Don’t know where to find help anymore. In the name of cutting costs, M1 is undermining itself.

The app doesn’t let you set up an automatic monthly payment, seems like that should be an easy thing to do…

blank screen when hit billing and card payment always not working

Really regret of recontract with M1 ,the worst experience