My Shelter App

The first time I paid my bill on the app was a breeze and I thought it was wonderful, but nearly every time I try to use it now, there’s some sort of glitch. This time, I cannot put our new credit card info in. It keeps freezing up. I even deleted and re downloaded the app, and I still can’t get it to work.

This app is well designed, intuitive to use, and does what it is supposed to. It is great to have access to my policies on my phone and not have to worry about having updated paper versions with me!

I understand the need for an SSN regarding credit based insurance rates, but why keep the SSN after the credit check? I’m not looking forward to the potential identity theft if the SSNs are hacked from a Shelter database. There are other ways to verify an account without requiring an SSN.

App fails to log me in, states “Incorrect email and/or password,” but yet I can log in on Safari or Google using the same credentials. Okay, UPDATE! App now works flawlessly.

App won’t accept password. Can log in just fine through web portal.

The app looks like it’s from the mid 2000’s. Hasn’t been updated for x-style screen, Touch/Face ID, or wallet. Very discouraging to see the app gets regular (tho infrequent) updates, and they can’t be bothered to include quality of life improvements. I appreciate the security/bug fix updates, but don’t understand how they can regularly update the app yet not be bothered to bring to bring the feature set into this decade

I downloaded the app & created an account. That is about the extent of the usefulness of this app. 🙄 I’ll just do it the old school way, and keep my insurance cards in my truck. 😎

Cannot update bank draft information! Very frustrating ...come on Shelter, get with it!

Great addition to great coverage. I like the convenience and accessiblity!

It’s so buggy and slow, so many freezes and crashes I have the iPhone 11 with plenty of room on it, have removed the app and reinstalled it, still always freezing and crashing