My Starkey

Have had to delete and reinstall this app for my husband about every three days…he had been using Thrive with his old hearing aids with no issues but was time to upgrade. Not we are not sure that was a good move

I’m new to hearing aids. I’ve been exploring and using this app now for a couple of weeks and witness much of what others are reporting. Bluetooth connectivity, app crashed once and save settings don’t hold even after using choosing custom program. Why do I have to keep resetting EQ after setting up a custom program? I gave you this rating because I expected more from it. 7/13/2024 It’s telling me to update app because my hearing aids are no longer compatible with app. So I choose update and it open App store to my Starkey app but nothing happens! Fix the app! 7/16/2024 I did a hard reset of phone and app has been working IOS 17.5.1 prior to last report the app crashes from time to time due to unexpected error.

From day one they have brought nothing but joy to my hearing, not to mention what they are doing for my tinnitus. I have recommended them to all my retired military friends. Great product!

Had hearing aids for about a year now. App seems to be getting worse. Now, almost daily when I put in hearing aids when I wake up on the morning, I have to delete app on phone and re install as app fails to find hearing aids or only finds one. This takes about three- minutes with fiber optic, but if using cellular data, can be up to 19-13 minutes. Irritating for sure. And when paired with phone for taking calls, I hear caller perfectly but caller can not hear me and I have to change phone setting to speaker phone so I can be heard

Told by Starkey technician that my husbands ipad is causing problems and he should turn off his Bluetooth or I should stand at lease 30 feet away from his ipad. App keeps shutting down and has stalled out 2 times making me to delete app and install again. The app has slow response time.

This app is better than I expected. Sometimes I turn the volume down to zero and then later when I want to increase the volume, the slider is stuck and won’t move. Then I restart the app and it works as expected.

App keeps saying something unexpected happened and to reinstall. Sometimes it just doesn’t work—turns off the hearing aids without me doing anything. One hearing aid has a lot of static so isn’t useable. App isn’t very intuitive.

These are great and all but I do have one pretty major issue. It’s not a software issue but a hardware issue. Now since, i am not sure where to leave this type of feedback, I will leave it here. Just about every other day, these things do not charge together during the end of the night. It’s either one or the other that refuses to charge completely throughout the night, only to find out in the morning, one side is sitting at half or less battery life. It’s incredibly annoying. They charge quickly, thankfully, but it’s an issue that doesn’t need to exist at all. The charger clearly shows both have been plugged in, and yet by the morning, one of them is not at full charge. I have tried several things but to no avail.

This must use AI and changing volume while I’m trying to have phone conversations. I had to delete the app and then change to earbuds while on phone because other people saying my voice sounds like I am moving far away and they say sounds like we are in a tunnel. Gotten to point family don’t call me anymore because too aggravating Why is app controlling what others hear, should only control what I hear and that should be me adjusting it, not the app being in control making changes. Is there another app that will work with Genesis hearing aids?

I appreciate all the features and at some point will be able to seamlessly integrate their functionality to my needs. The App itself however has many problems. The main problem is that it turns off a few seconds into opening it, rendering the experience frustrating. At some point I delete it and reload and the problem remains.