My TPG

What an appallingly incompetent company and app. Terrible customer service and apps. Customer service people are nice and do the beat they can under the circumstances. Don't ever use their terrible mobile service. If you travel you will get stuck overseas and be unable to top up or manage account as it uses up your prepaid balance of hundreds of dollars in just days then you often can’t receive sms dual factor authentication to log in!

Why can’t I check my usage? We used to be able to on the other TPG app. For goodness sake, this is a ridiculous app.

Was a tpg customer 4 years ago and it was decent back then. Changed providers for cheaper option. Have now returned to 5G broadband. Am so surprised how it seems like tog has gone backwards for its user accounts. Can’t find anything, account contains only the most basic information, difficult to contact customer care,seems phone number is the only option (who doesn’t text/chat/email these days given we are all time poor and can’t afford to sit on hold on a call???), can’t find the info you need online, and the app is clunky and super basic. A really poor effort in my opinion. I like to do everything online and via email but tpg seems to want to make it difficult. Having second thoughts about stating with them. ESP as their plans aren’t the cheapest either. User experience should be important. But seems like it’s taken a backseat. I’m shocked. It feels 10yrs behind compared to other providers. Also app doesn’t stay logged in, nor can you use Face ID to log in.

The heading says it all! Disloyal to long-standing customers, money driven instead of ensuring customer service, changes contractual agreements without proper consent; and internet connectivity has become unpredictable (placing blame on NBN). Sending a response “sorry to hear, email us to discuss” costs more than you actually take action!

A speed test, says No Connection. Upon using their option to check connection status, says all is OK. Tried to message them via their menu, but cannot select Email as the offered method of contact as it appears almost off the top of my iPhone 15 Pro screen. A don't care attitude seems evident in dealings with this company. And their offer to upgrade to NBN100 was accepted but has not happened.

Why

It’s not possible to check the status of your mobile plan. In the mobile app. On your mobile phone. The whole point of a mobile app.

Now I understand why it has a 1 star rating. I signed in for the first time with no issue but when I went to switch services, the screen went blank and hasn’t recovered since. The website is no better either. Not good TPG. Sort it out or I’ll be switching back to Optus who’s online and app services are fantastic!

Changed my password online as I am new to their service. Tried to log onto app but couldn’t: said my password was not within 3 to 16 characters…. So why let me change it to something that long??!! Confused. Please fix this.

Your app has a bonkers validation for the password field where it won’t accept it if it is longer that 16 characters. When you create a password on the website, you can use more than 16 characters. I’d give a proper review of the app, but I can’t log in! Please remove this ridiculous validation on the password field and leave it up to the login server to determine if the password is valid.