MyDigicel

information about the remaining gigabytes disappeared from the account

The app keeps saying Error

DIGICEL STEAL MONEY!! I’m trying to cancel my contract for 3 months already and they are looking for reasons not to do it!!!!! ALREADY WAS STOLEN 140€ from my account! I WROTE 6 LETTERS TO STOP IT, BUT THEY DON’T!

The login interface keeps failing to login staying ‘unexpected character’ while trying to login via email option. Both the password and while trying the one time code ends up with the same error message. Login via phone number requires 13 digits, yet normal phone number in trinidad including the country code is 12. Suggestion by support was to add the +, yet the app does not allow it to be entered. Clearly a lack of testing and post release quality control.

+it kind of works -the interface looks like a mobile game -lots of spam, overall very annoying -app is unstable -cluttered interface, difficult to see details of plans, active plans, etc

This is the best app ever 💕

I have been trying to create an account for the past 30 mins and still cannot.

I will not discuss (my lack of) getting access to the business group upstairs in the office in downtown/center of Bonaire. Nor will I go into the attitudes that are given once speaking to the elusive upstairs bunch. What happened to customer service and a smile. You do want to keep business? Or Maybe Not! Let’s talk about the app. Horrible! The best thing about it is the quickness of the online customer service personnel getting information about your issue(s) but that turned out disastrous after my issue was documented and a reference number was sent to me, I received a message that said, ‘resolved’ when it clearly was not. You cannot pay your bill on the app. When you try, it will not allow. If it is not possible, remove it from the app and let it be an app to keep up with what you owe and your usage. EASY! Or Maybe Not. The amount shown is not updated on a weekly or monthly basis after payment. After making an online payment on the computer, I may get texts about needing payment for weeks after. The data usage is not up to date, if you are trying to stay under a daily/weekly/monthly amount, you cannot base it on what you see in the app. It is not keeping up with date on a daily or every other daily basis. Is that on purpose? Or Maybe Not. It is definitely a great ploy to get more money. If you think you have 1 GB of data but you really have none, you are going to be charged if you use data you do not really have. In this age of technology, this app should not be this prehistoric.

Application an pa bon m pa ka konekte sou kont mwen paske Digicel pa bay on numéro 10 chiffres men l mande pou w gen 13 chiffres pou w konekte si l pa pou Ayiti ankò juste di l!

This app is so full of errors and malfunctions that it should not be allowed installed on a perfect functioning device that an Apple Phone is