MyDolphin

No matter what I did, it wouldn’t connect to my dolphin even after it recognized it

It basically doesnt connect to my brand new E30 robot. Any help from support will be appreciated.

Although this app can be very helpful, the manual control is very confusing and should be more straight forward. And sometimes it takes really long for the dolphin to do what you want. So I would say just update the app please 🙏

I think i had a better ability to control the gun on duckhunt than I did to control this robot using the app. Beyond useless. Marketing propoganda. There must be better out there.

How is this app even usable. I sat there for 30 mins trying to get the unit to turn to my command. The app is simple to the point of useless. There are no features, no indicators and appears to have been written by grade school developers. Saying that this app provides manual driving capabilities is a gross exaggeration of anything truthful.

I have the Dolphin Premium. Have to hold my iPhone 11 max on the power supply before it syncs and then the app itself only shows regular Clean no other icons or settings are available. Sent email for support and never received a response. Not impressed! Great machine if both worked and would give better stars but not as it sits.

Now I can only view the robot. I can’t change the mode or anything, the app used to work great. $2000 pool cleaner with a crappy app.

So far the app hasn’t worked other than to sync and tell me it’s in a no mode cleaning mode. I can’t change cycles or manually steer it. For the extra $$$ to get the one with these features it’s not worth it. The cleaner itself is great! I should have got the active 20 and saved some money.

My Dolphin M400 is an excellent pool cleaner in automatic mode. Most of the time that’s all you need. The app gives additional functionality including manual control of the robot if you want to focus on a section of the pool needing more cleaning attention. However the app stopped working this year repeatedly asking for the serial number of the robot but not resolving when entered. Last year my robot needed servicing under warranty and it was successfully repaired. My pool supply vendors who are an authorized repair facility repair the devices but were not able help with the app issue. It took a little while to engage Maytronics support but once involved we went through several troubleshooting procedures. Ultimately they had to re-sync the power supply with the previously replaced robot motor by a configuration at their end and then the app immediately began working again. Now working again I have all features functional with this robot along with its superb cleaning abilities. I thank Alejandro from customer service who assisted me and created a positive experience from a frustrating issue that could only be resolved with their assistance.

The cleaner works great! The app not so much. The ‘manual’ drive doesn’t work after just one season and now my app won’t even connect via Bluetooth. Very frustrating! Needs bug fixes ASAP.